Student Assistant- Front Desk Receptionist

Columbus State University - Columbus, GA

Part-time - Entry Level

Columbus, GA

5,001-10,000 employees

Educational Services

About the position

Columbus State University is seeking a Student Assistant for the Front Desk Receptionist position. This role is integral to the university's commitment to providing exceptional service to students, faculty, and visitors. The Student Assistant will be responsible for greeting and assisting incoming visitors and guests, answering telephone calls, distributing incoming mail to staff, and maintaining a clean and organized front desk area. This position is designed for students who are enrolled in classes for the Fall 2024 semester and can work up to 25 hours per week. The university values integrity, excellence, accountability, and respect, and the Student Assistant will embody these values in their daily interactions. The Student Assistant will engage in various customer service tasks, including responding to inquiries and connecting visitors with appropriate resources. Given the nature of the role, the Student Assistant will handle sensitive student information, which must be treated with the utmost confidentiality. The position also involves clerical tasks such as processing paperwork, making copies, and ensuring that the front desk area remains organized and tidy. Additionally, the Student Assistant may assist with event preparation as requested by the Dean, Associate Dean, Assistant Dean of Students, and other administrative staff. This position is an excellent opportunity for students to gain practical experience in a professional environment while contributing to the university's mission of fostering creativity, engagement, and inclusion. Candidates must submit a resume, cover letter, and class schedule as part of the application process. Selected candidates will undergo a background investigation, which may include reference checks and verification of academic credentials. Other requirements may include a credit check for positions of trust and pre-employment drug testing for high-risk responsibilities. The university is committed to maintaining a diverse and inclusive workplace, ensuring that all employees are treated fairly and equitably.

Responsibilities

• Greet and assist incoming visitors and guests.
• Answer a high volume of telephone calls and provide information.
• Distribute incoming mail to staff members.
• Maintain a clean and organized front desk area.
• Process paperwork and make copies as needed.
• Assist with event preparation as requested by administrative staff.
• Handle sensitive student information with confidentiality.
• Connect visitors with appropriate resources.

Requirements

• Must be enrolled in Fall 2024 classes.
• Ability to handle sensitive information confidentially.
• Strong customer service skills.
• Excellent communication skills, both verbal and written.
• Organizational skills to maintain a tidy front desk area.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with office clerical tasks.

Benefits

• Flexible working hours up to 25 hours per week.
• Opportunity to gain practical experience in a professional environment.