Purdue University - Hammond, IN
posted about 2 months ago
Full-time - Intern
Hybrid - Hammond, IN
Educational Services
About the position
The Instructional Technology Assistant position is designed for undergraduate students at Purdue University Northwest, providing first-level technical support to faculty, staff, and students. The role involves troubleshooting various educational technologies and ensuring timely completion of assigned projects while maintaining a positive presence on campus.
Responsibilities
- Provide first level support for faculty, staff, and students through various communication channels including Virtual Consultation tool, phone, email, or face-to-face.
- Solve technical concerns related to Brightspace, Lecture Capture, Collaboration software, Web Conferencing, Active Learning Tools, and Accessibility Remediation.
- Ensure projects assigned by the supervisor are completed in a timely manner.
- Update social media with important information.
- Work individually and/or in a group setting.
- Utilize Microsoft tools, Google, and Adobe products.
- Construct flyers and handouts.
- Maintain a positive presence on campus and in the DLS during regular working hours, as well as off duty hours.
Requirements
- Must be a current undergraduate student at Purdue University Northwest.
- Minimum student enrollment status of 6 credit hours.
- Maintain a GPA of 2.5 or above.
- Experience in customer service.
- Experience using help desk software and remote support tools.
- Experience with learning management systems (Brightspace preferred).
- Excellent communication and problem-solving skills.
Benefits
- Flexible hybrid work environment.
