Student Loan Collector

$16 - $19/Yr

Automated Collections - Goodlettsville, TN

Hybrid - Goodlettsville, TN

Administrative and Support Services

About the position

Join our Award-Winning Team as a Collector in the Student Loan Department! Automated Collection Services, Inc. (ACSI) is looking for Collectors to join our Student Loan Department, where you'll help borrowers find solutions to repay their student loans while building a fulfilling career. At ACSI, we're dedicated to continuous improvement for the benefit of our clients, employees, and community. We strive to make a difference by helping borrowers achieve financial stability while fostering a workplace that values diversity, respect, and teamwork.

Responsibilities

• Guide borrowers through repayment options via inbound and outbound calls with professionalism and care.
• Provide education on student loan debt resolution while de-escalating stressful calls.
• Ensure compliance with federal and state laws, including the Fair Debt Collection Practices Act (FDCPA).
• Maintain accurate records of all interactions and conduct skip tracing when needed.
• Contribute to a collaborative team environment built on trust and mutual respect.

Requirements

• High school diploma required.
• Call center or debt collection experience is preferred, but not required.
• Strong de-escalation and communication abilities.
• Knowledge of FDCPA and state laws is a plus.
• Proficiency in MS Office and multitasking.
• Attention to detail, organizational skills, and professionalism.

Benefits

• Competitive Pay: $16.00 - $19.00/hour + Uncapped Bonus Potential
• Hybrid schedule with flexible hours.
• Medical, dental, and vision insurance.
• Paid time off (PTO) and 8 paid holidays.
• 401(k) with matching eligibility after 90 days.
• Health savings account and additional insurance options (life, disability, critical illness, accident).
• Paid training to set you up for success.
• Teledoc.