University of Northwestern St Paul - Saint Paul, MN
posted 14 days ago
About the position
This position involves providing a high level of customer service with excellent written and verbal communication skills. The role requires troubleshooting and resolving computer hardware and software issues in a timely manner, whether over the phone, in person, or using a remote control application. The individual will utilize various software tools and applications to resolve end-user issues, create and update knowledgebase articles, and assist with maintaining classrooms and meeting spaces on campus. Additionally, the role includes assisting with setting up and striking for events held on or off campus, providing sound and video support as needed, and delivering exceptional service to co-workers and outside customers. The position may also involve assisting with projects and other tasks as assigned, while abiding by all University policies.
Responsibilities
- Provide a high level of customer service with excellent written and verbal communication skills
- Troubleshoot and resolve computer hardware/software issues in a timely manner over the phone, in person, or using a remote control application
- Utilize various software tools and applications to resolve end-user issues
- Create and update knowledgebase articles
- Assist with maintaining the classrooms and meeting spaces on campus
- Assist with setting up and striking for events held on or off campus
- Assist with sound and video as needed and provide exceptional service to co-workers and outside customers
- Assist with projects and other tasks as assigned
- Abide by all University policies
Requirements
- Strong interpersonal and customer service orientation along with proficient written and verbal communication skills
- Ability to interact with a variety of individuals in a professional, tactful and courteous manner
- Ability to work independently and as part of the team
- Strong technical and troubleshooting skills with Windows and Mac operating systems
- Self-motivated and detail-oriented
- Growth oriented mindset and a desire to learn more about technology
- Understanding of and agreement with University of Northwestern's Declaration of Christian Community and Doctrinal Statement is essential
