Student Program Coordinator (7397U), Berkeley Dining - 69992

$67,600 - $80,101/Yr

University of California - Berkeley, CA

Full-time - Entry Level

Berkeley, CA

501-1,000 employees

Educational Services

About the position

The Student Program Coordinator for Berkeley Dining plays a crucial role in the Division of Student Affairs, focusing on the administration and support of student workers within the dining program. This position serves as a vital link between student employees and management, ensuring effective communication, training, and accountability across all levels of the organization. The coordinator is responsible for counseling employees and supervisors regarding departmental objectives, creating processes for evaluating student program operations, and implementing improvements based on feedback and findings. This role also involves designing and implementing ongoing training programs for student workers in collaboration with the Training Coordinator and management, as well as resolving conflicts and addressing escalated issues related to student workers while ensuring compliance with campus policies and regulations. In addition to student program administration, the coordinator will oversee recruitment and onboarding processes for student workers. This includes developing strategies for attracting candidates, coordinating recruitment efforts, participating in job fairs, and ensuring compliance with hiring processes. The coordinator will also assist with onboarding activities, including training schedules and work-study referrals, while maintaining compliance with employment policies and collective bargaining agreements. The role requires strong analytical skills to manage data and staffing needs effectively. The coordinator will analyze unit data, collaborate with management on staffing adjustments, and produce reports for labor projections. The position also emphasizes continuous professional development, requiring attendance at training sessions and workshops to enhance knowledge and skills relevant to the role. Overall, the Student Program Coordinator is integral to fostering an inclusive and efficient work environment within Berkeley Dining, supporting both student workers and management in achieving departmental goals.

Responsibilities

• Serve as a liaison between student workers and management, ensuring effective communication, training, accountability, and support across all levels of Berkeley Dining.
• Counsel employees and supervisors concerning departmental objectives for student employees.
• Create a process for evaluating student program operations within Dining locations, including scheduling regular audits and creating reports to inform Dining management of findings.
• Implement process improvements based on findings and feedback.
• Design and implement ongoing training programs for student workers in collaboration with the Training Coordinator and management.
• Resolve conflicts and address escalated issues related to student workers, ensuring compliance with all applicable campus policies and regulations.
• Provide direction to student supervisors and support the unit management team with enforcing Berkeley Dining policies.
• Coordinate student schedules, task assignments, and annual performance evaluations.
• Collaborate with campus resources and contribute to the development of policies and procedures.
• Collect and submit documentation for student worker HR actions, including pay rate increases, transfers, supervisor updates, and promotions.
• Support the maintenance of the student worker website.
• Support the student Events Team with daily task assignments, procurement needs, inventory maintenance, and other related duties.

Requirements

• Strong knowledge of or ability to quickly learn common campus-specific and other computer application programs, including Microsoft Office Suite and Google Suite.
• Solid communication and interpersonal skills to communicate effectively, both verbally and in writing.
• Solid ability to multitask with demanding timeframes.
• Ability to use discretion and maintain confidentiality.
• Ability to use sound judgment in responding to issues and concerns.
• Working skills to analyze information and synthesize large amounts of data with strong attention to detail.
• Previous experience in a supervisory and/or leadership role, preferably in a campus dining or hospitality setting.
• Strong organizational and time-management abilities.
• Ability to work collaboratively with diverse groups of individuals.
• Bachelor's degree in related area and/or equivalent experience/training.

Nice-to-haves

• Knowledge of employment laws and policies, including those related to F-1 and J-1 visa programs.
• Knowledge of health and safety regulations and compliance standards.
• Experience with scheduling software such as WhenToWork.
• Experience in food service, concessions, catering and/or event services.

Benefits

• Comprehensive benefits package offered by the University of California.
• Paid time for professional development activities (at least 80 hours per year).
• Full UC Benefits for eligible positions.