Student Services Assistant I - Graduation

$35,120 - $43,900/Yr

Utah Valley University - Orem, UT

Full-time - Entry Level

Remote - Orem, UT

Educational Services

About the position

The Student Services Assistant I position at Utah Valley University is a full-time role within the Registrar's Office, focusing on graduation and outreach services. The role is designed for a proactive and detail-oriented individual who will assist in awarding credentials, reviewing graduation applications, and providing information on university policies and procedures related to graduation. The position emphasizes collaboration, student focus, and adaptability to change, contributing to an improved graduation experience for students.

Responsibilities

• Informs students, faculty, staff, and advisors on graduation requirements, policies, and procedures, including degree requirement substitutions or waivers.
• Advertises upcoming deadlines as necessary.
• Evaluates student performance toward graduation or transfer objectives.
• Researches, prepares, and issues diplomas as requested.
• Ensures that all substitutions, waivers, exceptions, and necessary adjustments to students' programs of study are properly recorded.
• Updates student records in the computer system to accurately identify the proper degrees awarded to students.
• Prepares and distributes reports on graduation applications and student completion rates each semester.
• Assists students in completing their applications for graduation.
• Performs final evaluations of requirements and authorizes the awarding and distribution of degrees.
• Maintains accurate inventories of all supplies needed for graduation, including mailing envelopes and labels, diploma covers, etc.
• Plans and prepares annual commencement activities, including the commencement program and essential reports.
• Performs other duties as assigned, including cross-training and assisting team members.

Requirements

• Graduation from an accredited institution with an associate degree plus two years of experience; or a bachelor's degree; or any combination of related education and experience totaling four years.
• Knowledge of department processes, procedures, and policies (training provided).
• Knowledge of FERPA regulations (training provided).
• Skills in data entry (training provided).
• Skills in Ellucian's Banner student information system (training provided).
• Skills in Microsoft Office products: Excel, Word, PowerPoint, Outlook, Teams, SharePoint, OneDrive (training provided).
• Skills in Qualtrics Experience Management Software (training provided).
• Ability to accept feedback and change behavior.
• Ability to adapt and adjust for the benefit of the team.
• Ability to communicate verbally and in writing.
• Ability to think creatively and explore improvements to processes and procedures.
• Ability to work and compromise effectively with a team.