Student Services Officer

Florida National University-Main Campus - Hialeah, FL

Full-time

Hialeah, FL

Educational Services

About the position

The Student Services Officer coordinates and assists with the activities of the Student Services department. Collaborate with promoting and executing activities to enhance the cultural, professional, and educational growth of students. Provides support to the students and the administration regarding interactions occurring throughout student's university life.

Responsibilities

• Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally.
• Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities.
• Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies.
• Execute special projects assigned by the President or supervisor.
• Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules, and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations.
• Undertake other assigned duties as required.
• Assist with the Enforcement of regulations and standards found in the University Catalog and Student Handbook, when necessary, among the student body.
• Coordinate, and assist with the Commencement ceremony for graduating students for all campuses.
• Provide recommendations to the Director of Student Services and Campus Dean regarding student feedback with concerns regarding various departments of the university to ensure student satisfaction and resolution.
• Encourage student participation and assist in developing the Student Government Association for the campus.
• Issue and enforce the usage of student ID card throughout the campus.
• Coordinate and assist in executing the educational, professional, and cultural activities that enhance student growth and development.
• Assist and facilitate with the participation of students in various student organizations.
• Coordinate and assist with the implementation of the orientation event for new students.
• Assist with the Safety plan for students and staff for the campus.
• Provide information on the Family Educational Rights, Privacy Act, and the Department of Education Privacy Act rules to students when inquiries arise.
• Provides information and support with regard to Title IX.
• Provide continuing education information to students.
• Maintain graduate students list database for future Alumni Association.
• Provide health insurance information to domestic and international students.
• Prioritize and address the unique needs of service member students by ensuring seamless coordination of support services.
• Offer resources and services to ease transitions between military and civilian life, recognizing the impact on both social and academic aspects.
• Stay informed about changes in military educational policies and ensure the institution's compliance with relevant regulations affecting active-duty students.

Requirements

• Bachelor's degree
• Must have supervisory experience.
• Solid understanding of the student life cycle within a school setting.
• Excellent communication, customer service and interpersonal skills, including problem solving, organization and conflict resolution skills
• Ability to work with people from a variety of diverse social and economic background
• Develops constructive and cooperative working relationships with others
• Very strong phone and computer proficiency in Word, PowerPoint and Excel a must, including typing and data entry
• Ability to work independently and adapt to change.
• High energy, assertive, results driven, and highly ethical.

Benefits

• Health insurance (medical, dental, vision)
• Paid Time Off
• Tuition waiver
• Tuition reimbursement
• 401(k)
• 401(k) matching
• Life insurance