Student Specialist, OAS Intermediate

$18,000 - $18,000/Yr

Rochester Community And Technical College - Rochester, MN

Full-time - Entry Level

Rochester, MN

5,001-10,000 employees

Educational Services

About the position

The Student Specialist position at Rochester Community & Technical College (RCTC) plays a vital role in supporting the Student Affairs division by managing processes and providing services within the Welcome and One Stop Center, Financial Aid, and Records & Registration. This role is focused on ensuring that students receive accurate information and support related to admissions, financial aid, and maintaining their records, while promoting a culture of diversity and inclusion.

Responsibilities

• Process and document placement information to student files for accurate course placement.
• Evaluate placement materials and enter institutional placement scores as appropriate.
• Communicate additional placement materials needed to students when necessary.
• Provide a welcoming environment in the Welcome and One Stop Center to facilitate recruitment and retention of students.
• Assist stakeholders electronically and in person with positive and professional language.
• Provide information about RCTC services, programs, and policies.
• Collaborate with the Welcome and One Stop team to efficiently onboard new students.
• Prepare documents for imaging into student permanent records and resolve data mismatches.
• Process student record updates, changes, and requests, and support graduation processes.
• Provide administrative support for the Satisfactory Academic Progress (SAP) Appeal Committee, preparing appeals for review and communicating decisions to students.
• Participate in department and division initiatives and activities.

Requirements

• Communication skills sufficient to read, speak, and write effectively in English.
• Customer service skills to provide prompt, welcoming, courteous, and accurate information.
• Knowledge and skill in data entry/spreadsheets using software such as Microsoft Word.
• Ability to maintain confidentiality of private information according to law and policies.

Nice-to-haves

• Knowledge of RCTC policies, procedures, and programs.
• Experience working with diverse clientele.
• Experience with the Integrated Statewide Reporting System, DARS, and Perceptive Content.
• Strong analytical skills to assess problems and apply RCTC policy to resolve issues.

Benefits

• 11 paid Holidays
• Vacation Time
• Sick Time
• 6 weeks of Paid Parental Leave
• Low cost medical and dental insurance with low deductibles
• Pension Plan
• 457(b) and 403(b) retirement plans
• Pre-tax medical and dental expense accounts
• Employer paid life insurance
• Short and long term disability
• Professional development opportunities
• Tuition waiver program for employees and their dependents