Student Success Navigator, City College for Municipal Employment

About the position

The City College for Municipal Employment is a strategic community and workforce initiative in partnership with the City of Philadelphia, Philadelphia Works, and the School District of Philadelphia that prepares Philadelphia residents for municipal jobs. Reporting to the Associate Director, the Student Success Navigator provides high-quality recruitment, intake, onboarding, orientation, and bridge experiences designed to get students off to a solid and supported start. The Success Navigator will work with the entire City College Academy team, Enrollment Management, Educational Support Services, and other areas at the College to successfully take students from the application and enrollment process through orientation, bridge, and onboarding, providing a broad range of guided supports and services to the students. The Success Navigator also works with other members of the City College Academy team to support students as they near completion of their workforce pathway training and prepare to transition to the municipal employment process. This includes, but is not limited to, ensuring the students meet all eligibility requirements for a seamless onboarding experience; helping students complete applications, supporting students in the financial aid process, identifying potential barriers to success and connecting them to supports and resources at the outset; connecting all students to their respective Success Coach and working with students throughout their time at the City College Academy to ensure student success and completion.

Responsibilities

• Serve as the primary liaison between incoming students and Enrollment Management, supporting students throughout the intake and onboarding process.
• Actively connect students to College departments and community resources to ensure access to specialized services and document at initial intake and throughout enrollment at the College.
• Assist students in navigating critical enrollment and onboarding requirements such as verifying residency, satisfying application requirements, financial aid and scholarship process completion, workforce pathway placement, successfully completing the intake and onboarding process.
• Under the direction of Associate Director and in partnership with other City College Academy staff and relevant College departments, design and implement the bridge experience for students.
• Facilitate the intake, orientation, and bridge experiences for students in collaboration with other departments at the College.
• In partnership with the CCP Cares team, connect students with College offices such as KEYS, Single Stop, Counseling, etc. during the enrollment and onboarding process to uncover and address basic needs at the start of enrollment.
• Actively participate in Student Assistance Team (SAT) meetings with City College Academy staff to regularly review student progress and identify and address the mitigation and removal of barriers impacting retention and completion.
• In collaboration with the Office of Marketing and Communications, assist in the coordination of marketing materials and maintain the program website, ensuring all information is accurate and regularly updated.
• Assist the Associate Director in creating and facilitating virtual and in-person events such as webinars, open houses, and incoming student success events.
• Travel between the College's Main Campus and Regional Centers and the broader community to conduct outreach, ensuring all students are fully supported throughout the application, enrollment, intake, financial aid, and onboarding process.
• Accurately document, maintain, and track all student interactions, information, progression, and outcomes throughout the onboarding, enrollment, and bridge processes.
• Work with other members of the City College Academy team to design and facilitate bridges from training to employment as students approach completion of their workforce pathway training and prepare for municipal employment.
• Ensure confidentiality of students' records and information.
• Maintain service that is inclusive and that encourages, supports, and celebrates the diversity of the College community.
• Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner.
• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
• Other duties as assigned.

Requirements

• Bachelors' degree in education, social services or related field required.
• Three (3) years of related experience working in a higher education, workforce or college and career readiness environment serving culturally diverse populations required.
• Experience with providing resources and services to students and implementing proven strategies to support and improve student retention required.
• Strong organizational and time management skills with exceptional attention to detail required.
• Experience successfully working independently as well as part of a team with a collaborative approach to problem solving required.
• Ability to work effectively in a fast-paced, collaborative environment required.
• Demonstrated ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds by effectively using cross-cultural skills and abilities required.
• Demonstrated ability to provide excellent customer service required.
• Demonstrated ability to assess student populations in order to develop effective intervention strategies required.
• Ability to travel within the local area required.
• Proficiency using MS PowerPoint, Word and Excel required.
• Experience engaging diverse populations through various mediums such as webinars, presentations, live chat, teleconferencing, email/text/phone, etc. is required.
• Strong written, verbal, and interpersonal communication skills required.
• Ability to recognize and protect confidential information and exercise judgment, tact and diplomacy in handling sensitive information and situations required.
• Awareness of FERPA and ethical principles in working with students required.

Nice-to-haves

• Master's degree preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning.
• Familiarity with integrated management software such as Banner, Starfish and OrgSync, as well as social media platforms, preferred.

Benefits

• College-paid medical, dental, drug, life and disability insurance
• Tuition remission (for classes at the college)
• Forgivable tuition loan (for classes at any accredited academic institution)
• 403(b) retirement plan with 10% College contribution with employee contribution 5%
• Flexible spending accounts
• Paid vacation, holiday and personal time
• Partial remote work schedule for remote work eligible positions
• Winter break: 1 week around the third week in December and New Years
• Spring Break: 1 week in March
• Summer Hours: 4-day work week (closed on Fridays) from the 2nd week in May through the 3rd week in August