Student Support Specialist

$55,000 - $60,000/Yr

Washington Adventist University - Takoma Park, MD

Full-time - Entry Level

Takoma Park, MD

Educational Services

About the position

The Student Support Specialist at Washington Adventist University (WAU) plays a crucial role in facilitating the registration process for new students, ensuring efficient transfer credit evaluations, and acting as a liaison between prospective students and various university departments. This position is integral to the Office of Admissions/Enrollment and aims to enhance the overall student experience by providing timely and accurate support throughout the enrollment process.

Responsibilities

• Register all first year and new transfer students into WAU with 90% efficacies.
• Make contact with new student(s) within 24 hours of deposit submission to advise on course selection.
• Review and evaluate transcripts and transfer credit-related documents from prior educational institutions.
• Determine transfer coursework applicability and/or equivalency.
• Authenticate documents and ensure accuracy of transfer student academic records.
• Review 'Permission to Enroll' forms.
• Research and respond to inquiries related to students' transfer evaluation.
• Act as a liaison for prospective students by assisting with all processes including registration and degree planning.
• Provide comprehensive responses to student questions regarding transfer credit, transcripts, and document tracking.
• Maintain a mastery of content knowledge for all university programs and community college agreements.
• Engage in enrollment management training and continuously monitor enrollment processes at WAU.
• Recruit and appropriately advise prospective students utilizing CRM software through various communication methods.
• Assist current and prospective students with scheduling initial courses.
• Maintain a positive attitude that contributes to a professional, team-centered environment.
• Use technology effectively for record-keeping and communication.
• Work outside of assigned hours for recruitment events as needed.

Requirements

• A minimum of a Bachelor's degree from an accredited institution OR a minimum of an Associate's degree and a minimum of 3 years work experience in sales, marketing, recruiting, or related activities.
• Experience in sales, recruiting or higher education is preferred.
• Possession of a valid driver's license and ability to be insurable is required.
• Documented experience in the use of current educational technologies including word processing, spreadsheet, database, and presentation software.

Nice-to-haves

• Effective human relations skills, professionalism, enthusiasm and commitment.
• Excellent oral and written communication skills.
• Experience in the use of a CRM (Customer Relationship Management) System or related sales software.
• Knowledge of current education and employment trends.
• Knowledge of the mission and vision of Washington Adventist University.
• Knowledge of the SGPS program.
• Knowledge of and appropriate application of FERPA guidelines.
• Ability to multitask and prioritize issues.
• Ability to maintain confidential information.
• Ability to work and communicate with a variety of people from diverse backgrounds.

Benefits

• Health care, including vision, dental, and prescription drugs
• Flexible Spending Plans
• Competitive 403B plan
• Individualized retirement planning sessions
• Tuition assistance for employees and dependents
• Life insurance including supplemental and accidental death and dismemberment policies
• Long Term Disability
• Legal Assistance Program
• Paid time off
• Wellness programs
• Professional Development