Studio Manager

$52,000 - $60,000/Yr

John Cain Photography - Dallas, TX

Full-time - Entry Level

Onsite - Dallas, TX

Professional, Scientific, and Technical Services

About the position

The Studio Manager at John Cain Photography is responsible for overseeing the daily operations of the studio, ensuring a high level of customer service, and maintaining an organized and efficient work environment. This role requires a positive attitude, strong organizational skills, and a passion for hospitality, particularly in the context of weddings and client interactions. The Studio Manager will manage client communications, studio setup, and assist with marketing efforts, all while fostering a welcoming atmosphere for clients and team members alike.

Responsibilities

• Manage attendance and vacation/sick/PTO records
• Oversee all outbound mailing
• Maintain studio setup and overall condition
• Manage the pipeline of all current clients' status
• Handle all communications to the photography team
• Maintain and update calendars, including internal and external communications
• Communicate with all clients regarding their needs and appointments
• Prepare the studio for meetings and appointments
• Ensure all supplies and provisions are stocked for client service
• Act as the first point of contact for clients via phone
• Confirm times and locations for photo shoots and meetings
• Serve as the lead client-care officer through direct client interactions
• Assist lead photographers during weddings when needed
• Schedule photo viewing times with clients
• Manage customer care throughout the entire process
• Notify clients of order statuses for prints or albums
• Prepare all gear and checklists before events
• Manage check-in and check-out of photography gear and equipment
• Maintain essential office supplies for daily operations
• Ensure availability of business printed materials
• Assist in marketing efforts and client gifting

Requirements

• Bachelor's degree
• 3 years of customer service experience
• Strong attention to detail
• Positive attitude
• Organizational mindset

Nice-to-haves

• Experience in the photography industry
• Familiarity with wedding planning

Benefits

• Employee discount
• Health insurance
• Paid time off