Studio Operations Coordinator

$55,000 - $55,000/Yr

Empire Portfolio Group - Newark, NJ

Full-time - Entry Level

Newark, NJ

51-100 employees

About the position

The Studio Operations Coordinator will be responsible for ensuring operational excellence across Orangetheory Fitness studios in New Jersey. This role involves managing equipment, technology, and facility issues while developing strong vendor relationships and creating replicable internal processes. The ideal candidate will be detail-oriented, organized, and possess strong communication skills to maintain efficient studio operations.

Responsibilities

• Review and update notes on all open FEXA tickets to monitor progress and resolution.
• Reconcile Brex transactions for studio expenses and ensure financial accuracy in collaboration with Multi Unit Managers.
• Conduct check-in meetings with cleaning vendors to review service standards and address any issues.
• Participate in facilities calls to provide updates and receive feedback on studio maintenance.
• Refresh and organize retail displays to maintain visual appeal and promote pre-orders.
• Ensure lockbox codes are up-to-date in 1Password for secure access management.
• Submit detailed studio walkthrough reports to document and address any operational issues.
• Inspect fire extinguishers for accessibility, charge status, and proper functionality.
• Verify that water shut-off valves are operational and accessible in case of emergency.
• Check AED pads and batteries for expiration dates and proper working condition.
• Conduct emergency response training with staff to ensure preparedness.
• Maintain communication with Property Managers to update contact information and strengthen relationships.
• Coordinate Event Sales Operations (ESO) and manage order fulfillment for studio events.
• Order retail merchandise as needed to maintain a consistent member and staff experience.
• Analyze current processes and look for improvements to maximize efficiency.

Requirements

• Bachelor's degree
• 1-2 years of operations experience, ideally in a fitness setting.
• Knowledge of Orangetheory Fitness operations and familiarity with Empire IT systems.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities effectively.
• Excellent communication and problem-solving abilities.
• Field experience in facilities and/or construction.
• Proficiency with FEXA, Brex, and 1Password systems preferred.

Nice-to-haves

• Experience in a fitness setting
• Familiarity with IT systems related to operations

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance