Studio Sales and Operations Manager

$45,000 - $60,000/Yr

Orangetheory Fitness - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Amusement, Gambling, and Recreation Industries

About the position

The Studio Sales and Operations Manager is responsible for leading the studio in membership acquisition, retention, employee development, and achieving sales quotas. This role involves hiring, onboarding, and supervising team members, as well as planning and assigning goals to ensure excellent customer service and operational efficiency.

Responsibilities

• Efficiently manage and exceed OTF sales and operational budgets, ensuring adherence to business policies and driving revenue growth.
• Lead and coach OTF staff, ensuring high performance through effective training, evaluation, and mentorship.
• Coordinate sales drivers, oversee sales process, and maintain OTF class size through promotional initiatives.
• Provide exceptional customer service, resolve issues effectively, and plan engaging events to enhance community involvement.
• Enforce corporate policies, maintain front desk systems, and ensure facility cleanliness, maintenance, and operational efficiency.
• Conduct staff performance reviews, monitor KPIs, and implement strategies for continuous improvement in sales, service, and operations.

Requirements

• High school diploma or equivalent required; Bachelor's degree preferred.
• 1+ years of experience in retail or direct sales management/lead generation systems.
• Demonstrate competitive drive and deliver results at a high level.
• Ability to prioritize, organize, and complete tasks efficiently, including managing difficult customer and employee situations.
• Excellent written and verbal communication skills.
• Strong decision-making skills that add value to the business; proficient in Microsoft Office, mobile applications, and CRMs.

Benefits

• 401(k)
• Health insurance
• Paid holidays
• Paid time off
• FREE Premier Orangetheory Fitness membership for you and a dependent
• Growth Opportunities
• Monthly sales bonus and bi-weekly commission incentives based on sales performance
• Collaborative, positive company culture