Studio Sales and Operations Manager

Full-time - Mid Level

Phoenix, AZ

About the position

The Studio Sales and Operations Manager leads the studio in all aspects of membership acquisition, retention, employee development, and achieving sales quotas. The Studio Sales and Operations Manager will be responsible for the hiring, onboarding, and supervising of team members; planning, and assigning daily, weekly, and monthly goals, providing excellent customer service and directing work tasks. The Studio Sales and Operations Manager will manage all aspects of the employee life cycle with continuous coaching, annual performance reviews plus rewarding and recognizing high performers. The Studio Sales and Operations Manager reports to the Regional Sales and Operations Manager.

Responsibilities

• Efficiently manage and exceed OTF sales and operational budgets, ensuring adherence to business policies and driving revenue growth
• Lead and coach OTF staff, ensuring high performance through effective training, evaluation, and mentorship
• Coordinate sales drivers, oversee sales process, and maintain OTF class size through promotional initiatives
• Provide exceptional customer service, resolve issues effectively, and plan engaging events to enhance community involvement
• Enforce corporate policies, maintain front desk systems, and ensure facility cleanliness, maintenance, and operational efficiency
• Conduct staff performance reviews, monitor KPIs, and implement strategies for continuous improvement in sales, service and operations

Requirements

• Show competitive drive and deliver results at a high level
• Ability to prioritize, organize, and complete tasks efficiently, including managing difficult customer and employee situations
• Connect effectively with members, the community, and the public. Possess excellent written and verbal communication skills
• Demonstrate strong decision-making skills that add value to the business. Proficient in Microsoft Office, mobile applications, and CRMs.
• High school diploma or equivalent required, Bachelor’s degree preferred. 1+ years of experience in retail or direct sales management/lead generation systems.

Benefits

• FREE Premier Orangetheory Fitness membership for you and a dependent
• Health & Wellbeing insurance
• 401k Retirement upon eligibility
• Paid Time Off + Holidays
• Growth Opportunities
• Monthly sales bonus and bi-weekly commission incentives based on sales performance
• Collaborative, positive company culture