Studio Sales & Operations - Assistant Studio Manager

Orangetheory Fitness - Oakland, CA

Full-time - Mid Level

Oakland, CA

Amusement, Gambling, and Recreation Industries

About the position

The Assistant Studio Manager (ASM) at Orangetheory Fitness is a pivotal role focused on driving sales and managing operational tasks within the studio. The ASM is expected to be a top revenue producer, leading the team in sales efforts while also ensuring smooth daily operations. This includes managing appointment schedules, handling customer inquiries, and maintaining studio standards.

Responsibilities

• Lead the team in sales, aiming for 2-3 appointment shows per day.
• Double-check unpaid visits have been handled correctly on a daily basis.
• Manage credit card declines daily.
• Confirm that classes from the prior day were reconciled correctly daily.
• Coordinate confirmation of appointments for the following shift daily.
• Coordinate confirmation of waitlists for the following shift daily.
• Manage the Appointment Book, including highlights and follow-ups.
• Review supply checklists and communicate with the regional team twice per week.
• Merge duplicate memberships weekly.
• Check for expired memberships weekly.
• Assist the Studio Manager with coordinating regular 'deep cleaning' of the studio twice per month.
• Assist the Studio Manager with loaner strap and pod maintenance and warranty follow-up.
• Engage in corporate wellness prospecting.
• Build community relationships with schools, charities, and organizations.
• Assist less experienced Sales Associates through training.

Requirements

• Proven sales experience, preferably in a fitness or retail environment.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills.
• Experience in customer service and relationship building.

Nice-to-haves

• Experience in a leadership or supervisory role.
• Familiarity with fitness industry standards and practices.
• Knowledge of CRM software or appointment management systems.

Benefits

• Competitive salary based on experience.
• Opportunities for professional development and training.
• Discounts on fitness memberships and merchandise.