Subrogation Negotiator

Element Fleet Corporation • Minneapolis, MN

397d • $60,400 - $83,050

About The Position

The Subrogation Negotiator at Element Fleet Management plays a crucial role in negotiating and resolving auto property damage claims. This position focuses on maximizing recovery for clients while providing exceptional customer service and industry knowledge. The role requires strong negotiation skills, empathy, and the ability to handle difficult conversations, ensuring a superior client experience in the fleet management industry.

Requirements

• High School diploma or equivalent.
• College degree and 2+ years of insurance industry experience or 4+ years Subrogation, collections or negotiations experience required.
• Proficiency in MS Office, Excel (use functions, pivots, sort data), PowerPoint (create summary presentations).
• Ability to handle challenging conversations and exhibit conflict management skills.

Nice To Haves

• Estimating or ICar Training/knowledge is preferred.
• Canadian claims experience a plus.
• CSRP - Certified Subrogation Recovery Professional Designation a plus.

Responsibilities

• Profile new and existing accounts and initiate collection recoveries through both verbal and written communications.
• Pursue claims and secure/negotiate collection timely while maximizing collection from the at fault 3rd party or customer carrier (Canada).
• Process claims involving uninsured motorists including payment plan negotiations and evaluation for legal and/or collections referral.
• Work with various resources to determine the location of the at fault party whose whereabouts are unknown.
• Review the at fault parties' financial capabilities to ensure all possible avenues of recovery have been examined.
• Evaluate the claim to decide if it should be referred to arbitration, suit, or collections.
• Prepare any such claims for advancement and schedule and coordinate follow up with these vendors.
• Maintain a thorough understanding of the subrogation claim process and awareness of laws that govern the collection activities and state statutes.
• Maintain a knowledge and understanding of all expectations and processes related to US and Canadian claims.
• Maintain a basic understanding of the repair/estimating process and knowledge regarding repair delays affecting the industry.
• Provide customer service to both the customer contact and their employee/driver and send requests to customer liaisons for information.
• Engage in customer meetings, evaluate customer reports, and provide guidance and knowledge on next steps and best practices as needed/directed.
• Coordinate liability disputes with our customers' carrier when necessary to validate the claim objectives are aligned.

Benefits

• A culture of innovation, empowerment, decision-making, and accountability.
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness.
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Funds, Trusts, and Other Financial Vehicles
• Education Level: High school or GED