Summer 2025 Intern - Site Reliability Engineer

Salesforce - Burlington, MA

Full-time - Intern

Burlington, MA

Publishing Industries

About the position

The Summer 2025 Intern - Site Reliability Engineer role at Salesforce involves joining the Site Reliability organization to monitor and maintain the availability of cloud services. The intern will work closely with the Infrastructure and R&D teams to swiftly address service-impacting issues, ensuring optimal performance and reliability of the Salesforce cloud. This position emphasizes incident management, problem resolution, and proactive monitoring to secure data and enhance service availability.

Responsibilities

• Monitor cloud service availability and swiftly repair service-impacting issues.
• Act in key support roles during major incidents (e.g., Sev0, Sev1).
• Participate in the technical review of incidents for problem management.
• Populate and participate in Root Cause Analyses (RCAs) and hand them off to the Global Solutions team.
• Ensure compliance with the company's internal policies and directives during operations.
• Collaborate with technical staff to resolve customer concerns and technical issues.
• Lead team members in staying updated on industry innovations and technology.
• Automate detection and resolution of recurring issues in the production environment.
• Create and improve processes to reduce operational and engineering toil.

Requirements

• Enrolled in a BS/MS program in Computer Science or a related field.
• Attending a College or University in North America.
• Experience in systems engineering for enterprise-scale internet services.
• Expertise in TCP/IP related technologies.
• Strong knowledge of Unix variants (Linux/Solaris/BSD) and Red Hat Enterprise Linux.
• Understanding of monitoring security systems and administration.
• Strong written and oral communication skills.
• Experience in Incident Management and understanding of ITIL service operations.
• Willingness to work in a 24/7 team environment and be on call if required.
• Experience with AWS/C2S infrastructure and systems.
• Proficiency in scripting languages such as Python or Go.

Nice-to-haves

• Experience with Chef/Puppet or automated deployment tools.
• Familiarity with Jenkins/Bamboo/Spinnaker pipeline execution.
• Experience in supporting and maintaining monitoring and alert systems.
• Experience with Java applications.
• Hands-on experience with AWS configuration and CLI/SDKs.
• Certifications in Linux+, RedHat, and AWS.
• Experience with Kubernetes applications and services.
• Familiarity with Agile Process and DevOps methodologies.
• Experience in conducting blameless retrospectives and post-incident investigations.

Benefits

• Internship experience with a leading technology company.
• Opportunity to work in a dynamic and innovative environment.
• Exposure to large-scale production engineering and orchestration.