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Noblis - Reston, VA
posted 7 days ago
About the position
Noblis is seeking a highly motivated and results driven individual to join our Technology Shared Services team based out of our headquarters in Reston, Virginia. Noblis and our wholly owned subsidiaries, Noblis ESI, and Noblis MSD tackle the nation's toughest problems and apply advanced solutions to our clients' most critical missions. We bring the best of scientific thought, management, and engineering expertise together in an environment of independence and objectivity to deliver enduring impact on federal missions. Noblis works with a wide range of government clients in the defense, intelligence and federal civil sectors. Our employees find greater meaning in their work and balance the other things in life that matter to them. Our people are our greatest asset. They are exceptionally skilled, knowledgeable, team-oriented, and mission-driven individuals who want to do work that matters and benefits the public. Noblis has won numerous workplace awards. Noblis maintains a drug-free workplace.
Responsibilities
- Develop and apply basic skills in areas of Knowledge Management, AI Search, and Natural Language Understanding (NLU) with clear direction from your supervisor.
- Regularly review usage of Noblis Knowledge Base(s) and search usage. Analyze content for effectiveness of articles and in managing common problems and questions, and recommend articles and/or NLU intents for revision.
- Review Virtual Agent (VA) usage and hit rates; recommend changes to NLU intents to increase probability of user finding an appropriate conversation to resolve a query.
- Develop best practice guidelines for tailoring article content, conversations, and intents for improved accuracy.
Requirements
- Rising Junior or Senior majoring in Communications, English, Information Management or related field.
- Interest in participating in use of automated communications to facilitate process flow and issue resolution.
- Above average ability to write in English clearly. Experience creating written content in accordance with AP Standards.
Nice-to-haves
- Course work or experience in artificial intelligence, natural language processing, information management or process automation/flow modelling.
- Experience with Microsoft Office 365 Suite (Outlook, Word, Excel).
- Course work in data analysis/statistics.
Benefits
- Health, life, disability, financial, and retirement benefits.
- Paid leave, professional development, tuition assistance, and work-life programs.
- Award programs acknowledging employees for exceptional performance.
