Summer Associate Internship (Digital Payments Operations Analyst)

Navy Federal Credit Union - Pensacola, FL

Full-time - Intern

Pensacola, FL

Credit Intermediation and Related Activities

About the position

The Summer Associate Internship in Digital Payments Operations at Navy Federal Credit Union is designed for students pursuing a degree in a related field. This internship will provide a comprehensive experience in the Digital Payments division, which focuses on enhancing money movement capabilities for members. The primary goal of this division is to create integrated payment experiences that improve the speed and transparency of transactions, ensuring that Navy Federal remains a leader in meeting members' payment needs. The internship will last for 12 weeks, starting in May 2025 and concluding in August 2025, during which interns will engage in meaningful projects that contribute to the organization's objectives. Interns will work in a flexible hybrid environment, collaborating closely with the Digital Payments Operations group, Product Strategy team, and Business Operations Analysis team. The role will involve analyzing historical data, implementation schedules, and industry benchmarks to recommend optimal operational support structures. Interns will assess the current organizational structure against future strategies and capabilities, identifying trends and emerging requirements that necessitate operational support. They will also analyze production data and industry best practices to identify opportunities for production optimization, fraud minimization, and personnel training. The Summer Associate will be expected to develop recommendations for team formations, shift patterns, and communication strategies that align with strategic initiatives. Additionally, they will present their findings and proposals to management, including senior executives, thereby gaining valuable experience in strategic analysis and operational design. This position requires strong analytical skills, the ability to connect data insights to broader business trends, and a proactive approach to problem-solving.

Responsibilities

• Assess the Digital Payments Operations current organization structure against future core strategies and capabilities roadmap and identify trends and emerging requirements that will require operational support.
• Analyze current production data and industry best practices to understand, predict, and identify opportunities to influence production optimization, fraud/scam identification and minimization, training, upskilling/reskilling personnel, and impact on support operations.
• Understand the Navy Federal business unit dependencies across and how the Digital Payments core strategies and future operational design are affected.
• Develop recommendations for team formations, shift patterns, lines of reporting, reporting, and communication strategies that align with strategic initiatives and future capability implementation.
• Develop and present proposals on findings from data analysis and research to management up to and including senior executives.
• Become integrated into and participate in the day-to-day strategy, analysis, and operations of the team.

Requirements

• Currently pursuing a bachelor's or master's degree in a related field.
• Experience with operational research, analysis, organizational design, and process improvement.
• Experience using data and analytic tools such as Excel, PowerBI, SQL, SPSS Modeler, R, or Tableau.
• Good communication and presentation skills.
• Comfort with organizational design, data gathering and analysis, and telling stories.
• Ability to work independently and think outside of the box.
• Strong strategic, operational, and analytical thinking skills.
• Basic knowledge of financial services/payments is a plus.

Nice-to-haves

• Familiarity with real-time payment systems and technologies.
• Experience in a financial services environment.

Benefits

• Competitive pay and generous benefits and perks.
• Opportunities for professional development and career growth.
• Flexible hybrid work environment.