Summer Associate Internship (Digital Payments Operations Analyst)

Navy Federal Credit Union - Winchester, VA

Full-time - Intern

Winchester, VA

Credit Intermediation and Related Activities

About the position

The Summer Associate Internship for the Digital Payments Operations Analyst at Navy Federal Credit Union is designed for students pursuing a degree in a related field. This 12-week internship program will commence in May 2025 and conclude in August 2025. The role is part of the Digital Payments Operations group, which is focused on implementing real-time payment capabilities through the RTP network and FedNow, as well as supporting existing services like Zelle and WebBill Pay. The intern will work in a flexible hybrid environment, collaborating closely with the Product Strategy team and the Business Operations Analysis team. The primary responsibilities of the Summer Associate will include analyzing historical data, implementation schedules, and industry benchmarks to recommend optimal operational support structures. The intern will assess the current organizational structure of Digital Payments Operations against future strategies and capabilities, identifying trends and emerging requirements that necessitate operational support. This role will also involve analyzing production data and industry best practices to identify opportunities for production optimization, fraud identification, and personnel training. Additionally, the Summer Associate will develop recommendations for team formations, shift patterns, and communication strategies that align with strategic initiatives. The intern will be expected to present findings from data analysis and research to management, including senior executives, and will participate in the day-to-day strategy and operations of the team. Strong analytical skills are essential, as the intern will need to connect data details to broader business trends to formulate data-driven recommendations.

Responsibilities

• Assess the Digital Payments Operations current organization structure against future core strategies and capabilities roadmap and identify trends and emerging requirements that will require operational support.
• Analyze current production data and industry best practices to understand, predict, and identify opportunities to influence production optimization, fraud/scam identification and minimization, training, upskilling/reskilling personnel, and impact on support operations.
• Understand the Navy Federal business unit dependencies across and how the Digital Payments core strategies and future operational design are affected.
• Develop recommendations for team formations, shift patterns, lines of reporting, reporting, and communication strategies that align with strategic initiatives and future capability implementation.
• Develop and present proposals on findings from data analysis and research to management up to and including senior executives.
• Become integrated into and participate in the day-to-day strategy, analysis, and operations of the team.

Requirements

• Currently pursuing a bachelor's or master's degree in a related field.
• Experience with operational research, analysis, organizational design, and process improvement.
• Experience using data and analytic tools such as Excel, PowerBI, SQL, SPSS Modeler, R, or Tableau.
• Good communication and presentation skills.
• Comfort with organizational design, data gathering and analysis, and telling stories.
• Ability to work independently and think outside of the box.
• Strong strategic, operational, and analytical thinking skills.
• Basic knowledge of financial services/payments is a plus.

Benefits

• Generous vacation
• Paid maternity/paternity leave
• Retirement plans
• Tuition reimbursement
• Employee discounts
• Professional development and training opportunities