Navy Federal Credit Union - Winchester, VA
posted about 2 months ago
The Summer Associate Internship in the Membership Projects and Process Improvement team at Navy Federal Credit Union is designed for students who are passionate about process improvement and data analytics. This internship, which spans 12 weeks from May 2025 to August 2025, offers a unique opportunity to work on impactful projects that enhance operational efficiency and member satisfaction. The Membership Division aims to position Navy Federal as the preferred financial institution for potential members, and the Projects and Process Improvement team plays a crucial role in achieving this goal by driving efficiency and innovation. The selected intern will assist in revamping the Survivor Support's Case Management System (S3), which is currently operationally disjointed and inefficient. This system is essential for managing deceased member accounts, and the intern will work closely with the Business Unit to identify pain points and bottlenecks in the current workflow. The role involves reviewing existing processes, evaluating proposed improvements against industry best practices, and gathering data to support suggested enhancements. The intern will also create presentations detailing their suggestions and conduct cost/benefit analyses for leadership consideration. This internship is not just about completing tasks; it is about contributing to a dynamic environment where the intern's skills and ideas can make a significant impact. Candidates must reflect Navy Federal's commitment to excellence and continuous improvement, leveraging data to drive decisions and enhance processes across various business units. The internship promises a meaningful career experience, with opportunities to collaborate with cross-functional teams and develop data-driven solutions that will benefit both members and the organization.