Summer Hospitality Internship Program

About the position

The Great Wolf Summer Hospitality Internship is a 10-week program designed for college students to gain meaningful experience in the hospitality and entertainment industry. Interns will work in frontline positions while also participating in a job shadow week and completing a term project to present to lodge leadership. This program aims to enhance professional development and provide exposure to various disciplines within the company.

Responsibilities

• Handles the day-to-day responsibilities of key frontline roles such as Front Desk Agent, Room Attendant, F&B Attendant, Server, Retail & Attractions Attendant, Entertainment Ambassador etc.
• Complete assigned project and present to lodge leadership team
• Participates in a professional development series to develop both soft and technical skills
• Maintains a work area that adheres to the highest standards of cleanliness, presentation and service
• Enhances the guest experience through providing exceptional customer service
• Adheres to daily operating and safety procedures
• Regular, dependable attendance and punctuality

Requirements

• High School diploma or equivalent
• Current enrollment in an Associate's degree or Bachelor's degree program
• Available to complete at minimum a 10-week program (May to August)
• A cumulative 3.0 GPA minimum
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Excellent written and verbal communication skills
• Ability to read, write, and interpret instructional documents such as reports and procedure manuals
• Ability to work a flexible schedule based on department and store/company needs
• Must have unrestricted work authorization in the US

Nice-to-haves

• Passion for service
• Intellectual curiosity, positive attitude, self-motivation, and curiosity about developing a modern family vacation business
• Pursuing a Bachelor's degree in hospitality, business or a related field

Benefits

• Real-life experience and on-the-job training
• Professional development and targeted growth opportunities
• Networking opportunities with program participants and leaders
• Frequent feedback and coaching for growth and development