Summer Internship - Business Technology Analyst

Cleveland Brothers Equipment Co - Murrysville, PA

Full-time - Intern

Murrysville, PA

11-50 employees

Repair and Maintenance

About the position

The Business Technology Analyst Intern at Cleveland Brothers will play a vital role in connecting business needs with technology solutions. This internship provides an opportunity to gain practical experience in analyzing business processes, identifying technology requirements, and contributing to innovative solutions within the organization.

Responsibilities

• Investigate end users' preferences while making build decisions.
• Analyze business operations as they relate to build decisions.
• Analyze data conversion needs and work with team, vendors, and SMEs to facilitate successful data migration.
• Conduct end-to-end testing of configured systems environments.
• Collaborate with peers to create and deliver effective learning experiences for all levels of end users.
• Troubleshoot problems and questions from end users, escalating to IT or vendor when required.
• Serve as a liaison between end users, third parties, and ERP Support Vendor(s).
• Support the life cycle of business applications including ongoing administration and application testing and support.
• Develop and implement process changes, workflow, or system improvements to ensure business continuity and compliance and be a catalyst for change.
• Translate stakeholder requirements into various documentation deliverables such as functional requirements or user stories, use cases, workflow/process diagrams, etc.
• Develop a thorough understanding of technology integrations between different systems.
• Define requirements for data analytics and defined Power BI reporting.
• Create new training materials and update content as needed.

Requirements

• Currently pursuing a Bachelor's degree in Business, Supply Chain and Logistics, Information Technology, or Computer Science.
• Proficiency in MS Office, including Word, Excel, and PowerPoint.
• Strong organizational skills to manage tasks, schedules, and data efficiently.
• Excellent written and verbal communication abilities.
• Critical thinking skills for problem-solving and decision-making.
• Self-starter demonstrating initiative and proactiveness.
• Research and writing skills for tasks like policy development and employee communications.
• Experience with Microsoft Dynamics365 is a plus.

Benefits

• Career advancement opportunities across 29 locations.
• Job security with a stable organization that has been around for 75 years.