Summer Teller (Float)

About the position

Cornerstone Bank was formed in 2017, born of a long history of supporting the community, and providing a strong foundation to help people and businesses thrive. Serving Worcester County, Cornerstone Bank’s local presence and community-based banking model enables a unique ability to deliver outstanding service, with a personal touch. Cornerstone provides the highest level of service and expertise for individuals, businesses, and community organizations with branch locations throughout Central Massachusetts. Cornerstone Bank is committed to providing a collaborative workplace where innovation, teamwork, accountability, and excellence are recognized and where employees are encouraged to broaden their skills, seek opportunities for professional development, serve their community, and provide outstanding customer service with each encounter. Being a part of the Cornerstone team has many great benefits and perks. This includes a competitive pay, a generous student-loan paydown program, comprehensive benefit package including, medical, dental, vision insurance and even pet insurance! We offer a 401(k) plan with an employer contribution and match, success-sharing bonuses, paid time off and more! If you are looking to join a team that is committed to your ongoing professional growth and development, we are looking forward to speaking to you!

Responsibilities

• Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to employees and customer.
• Provides efficient, effective and courteous customer service.
• Performs a variety of transactions to service the customer, including processing deposits, withdrawals, payments, night drop bags; cashes check; may assist Teller/CSR with more complex inquiries.
• Maintains updated knowledge of Bank's products and services.
• Identifies cross sales opportunities and makes referrals in line with established targets.
• Ensures the accuracy of activities.
• Balances transactions and cash at the end of the day and participates in the branch settlement.
• Ensures that transactions are processed and the proper documentation is completed in compliance with applicable laws and regulations, i.e., Reg CC and the Bank Secrecy Act, etc.
• Performs administrative or clerical functions as needed, i.e., answer phones, file, etc.
• Performs all duties in accordance with prescribed regulatory compliance guidelines.
• Back-up to answering phones and covering safe deposits.
• May open and close accounts.
• Performs duties specific to the position and other functions as assigned.

Requirements

• High School Diploma or equivalent
• Three to six months banking or retail cash handling/customer service experience.
• Demonstrated customer service skills
• Must be comfortable performing basic math calculations
• Attention to detail; ability to multi-task
• Strong verbal and written communication skills; possesses professional communication ability including active listening
• Strong interpersonal skills and ability to deal with customers under circumstances requiring tact and diplomacy
• Very good organizational skills
• High level of interpersonal skills to handle sensitive and confidential situations and documentation
• Must be available to work extended or weekend hours
• Must be able to use various types of office equipment, including computer terminal

Benefits

• Competitive pay
• Generous student-loan paydown program
• Comprehensive benefit package including medical, dental, vision insurance and pet insurance
• 401(k) plan with employer contribution and match
• Success-sharing bonuses
• Paid time off