Sup, Customer Service

Spectrum - Fond du Lac, WI

Full-time - Mid Level

Fond du Lac, WI

10,001+ employees

Telecommunications

About the position

As a Customer Service Supervisor at Spectrum, you will lead a team of customer service representatives, ensuring high-quality support for our business customers. This role emphasizes problem-solving, team collaboration, and the development of staff through training and performance reviews. You will play a crucial part in enhancing the customer experience and fostering a positive work environment.

Responsibilities

• Lead a team of customer service representatives, fostering a cohesive work unit through encouragement and accountability.
• Cultivate critical skills in staff through on-the-job training and performance reviews to enhance employee effectiveness.
• Mentor and coach team members to ensure performance standards are met and customer experience is improved.
• Utilize leadership skills to motivate the customer service team to take action and develop solutions for customer issues.

Requirements

• High school diploma with some college coursework in business or a related field; equivalent experience is acceptable.
• 5-7 years of customer service or call center experience.
• Proficiency in personal and computer software applications, including word processing and spreadsheets.
• Effective communication, supervision, organization, and time management skills.
• Leadership abilities, equitable treatment of team members, multitasking, adaptability, and dependability.
• Knowledge of customer relations functions, applicable products and services, and general accounting and billing procedures.

Nice-to-haves

• 3+ years of supervisory or leadership experience.

Benefits

• Competitive pay that increases as your career progresses.
• Paid training and coaching to support your learning and success.
• Comprehensive benefits package that supports employee well-being.
• Opportunities for dynamic growth within the company.