Super Bowl Hospitality Lead Brand Ambassador

$58,240 - $58,240/Yr

BDS Marketing - New Orleans, LA

Part-time - Entry Level

New Orleans, LA

Professional, Scientific, and Technical Services

About the position

The Super Bowl Hospitality Lead Brand Ambassador will play a crucial role in creating an unforgettable experience for guests during the 2025 Super Bowl in New Orleans. This part-time position involves leading a team of Brand Ambassadors, managing event activities, and ensuring excellent customer service throughout the event week.

Responsibilities

• Lead a team of Brand Ambassadors, providing direction and ensuring effective task performance.
• Manage communication between management and team, relaying important updates and instructions.
• Provide best-in-class experience for event attendees, greet and direct guests, manage lines, distribute promotional items, answer questions, and assist with registration, group activities, and stadium tours.
• Assist in light set-up, staging, and maintaining the cleanliness of the event space.
• Adapt to changes, resolve issues quickly, and handle other duties as assigned by management and the client.

Requirements

• High School Diploma or equivalent.
• Proven experience in customer service and/or event work.
• Familiarity with hospitality is highly preferred.
• Strong interpersonal communication skills - written & verbal.
• Engaging personality; comfortable initiating and maintaining conversations with a diverse audience.
• Organizational and problem-solving skills.
• Able to show patience when communicating with team members, the client, and event attendees.
• Able to work well in a team environment.
• Able to exhibit a positive and professional demeanor at all times.
• Flexible availability including nights & weekends as events require.

Nice-to-haves

• Bilingual in Spanish is a plus, and Portuguese is an extra bonus!

Benefits

• Paid training
• Employee assistance program
• Referral program
• Early wage access
• Parking reimbursement for event days
• Employee Assistance Plan
• Referral bonus