Domino's Pizza - Henderson, NC
posted 4 days ago
About the position
The position involves conducting pre-planned coaching and mentoring for General Managers (GMs), Assistant Managers (AMs), and crew members. The role requires planning on-the-job coaching objectives before each store visit using a store planning tool, providing suggestive coaching on key operations and management skills, conducting annual performance appraisals, and delivering positive, constructive, and actionable feedback. Additionally, the position includes professional development and career track mentoring for GMs and AMs. The role also focuses on achieving operational excellence across all stores through a structured approach. This includes reinforcing the execution of key company policies and standards, identifying and diagnosing ongoing operational gaps in underperforming stores, developing formal action plans to resolve these gaps, and coordinating field support resources as needed. Financial oversight is another critical aspect of the role, which involves reviewing key financial variables during store visits, analyzing and tracking financial and operational data to derive meaningful business insights, developing executive presentations to communicate key trends and results, and presenting financial and operational updates during meetings with Market Leaders and area GMs. The position ensures that stores meet their operating plans through P/L reviews and quarterly business reviews. Lastly, the role takes a leadership position in market development activities to drive growth for AWUS. This includes coordinating with the Market Leader and field support to develop market business plans, driving the execution of Local Store Marketing (LSM), empowering GMs to take leadership roles in LSM initiatives, and identifying new growth opportunities for AWUS.
Responsibilities
- Conduct "Pre-planned" Coaching and Mentoring of GMs, AMs and crew
- Plan on-the-job coaching objectives before each store visit using store planning tool
- Provide "suggestive" on-the-job coaching of key operations and management skills to GMs, AMs and crew
- Conduct Annual Performance Appraisals
- Provide "positive, constructive, and actionable" feedback
- Provide professional development and career track mentoring to GMs and AMs
- Achieve Operational Excellence in all stores using structured approach
- Reinforce execution of key company policies and standards
- Identify and diagnose most important ongoing operational gaps in underperforming stores
- Develop formal action plans to resolve gaps
- Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required
- Review key financial variables as part of store visit "pre-planning"
- Analyze and track key financial/operational data to derive meaningful business insights
- Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results
- Present financial/operational weekly updates during Market Leader and area GM meetings
- Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews
- Take Leadership role in Market Development activities to drive AWUS growth
- Coordinate with Market Leader and field support to develop market business plans
- Drive the development and execution of Local Store Marketing
- Coordinate field support resources (Market Specialists) to execute LSM initiatives
- Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
- Coordinate with Market Leader to identify and pursue "new" AWUS growth opportunities
Requirements
- Bachelor's Degree preferred
- Minimum 3 years multi-unit experience in restaurant/retail industry
- Experienced in ensuring operational effectiveness for multi-unit organizations
