Supervisor, Accounts Receivable Billing

OrthoCarolina - Charlotte, NC

Full-time - Mid Level

Hybrid - Charlotte, NC

251-500 employees

Ambulatory Health Care Services

About the position

At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty, and mutual respect; ensuring our voice is heard. Our positive environment supports individual growth and a sense of belonging. Our employees work together to uphold the standards of excellence and promote an environment of teamwork throughout the organization. If these attributes align with the job culture you are seeking - then OrthoCarolina might be the right fit for you! OrthoCarolina is currently seeking an Account Receivables Supervisor to join its Medical Billing Business Services team. The Account Receivables Supervisor is responsible for supervising medical insurance receivables and resolving any systemic issues that may delay insurance payment. This position acts as a resource to support staff in order to determine the best course of action for problem accounts and closely monitors AR work queues and distributes workload as needed. Duties can include: Developing initiatives to correct systemic issues (internally or externally) that delay claims payment. Writing and analyzing reports from Impromptu to pinpoint carriers with slow payment turnaround time. Assuring that medical AR staff is using the appropriate techniques to aid in the collection of insurance payments. Monitoring Manager-specific Task Management queues. Reviewing and notating any account greater than 200 days from DOS. Confirming accounts do not reach 120 or higher aging from age base date. Conducting scheduled audits of staff work to confirm accuracy and to ensure uniform workflows are followed throughout the entire department. Providing feedback to staff to improve productivity and quality. Monitoring denials and overseeing the appeals process and payment recovery. A career at OrthoCarolina will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the utmost positive work environment.

Responsibilities

• Supervise medical insurance receivables and resolve systemic issues delaying insurance payment.
• Act as a resource to support staff in determining the best course of action for problem accounts.
• Monitor AR work queues and distribute workload as needed.
• Develop initiatives to correct systemic issues that delay claims payment.
• Write and analyze reports from Impromptu to identify carriers with slow payment turnaround time.
• Ensure medical AR staff uses appropriate techniques for collecting insurance payments.
• Monitor Manager-specific Task Management queues.
• Review and notate any account greater than 200 days from DOS.
• Confirm accounts do not reach 120 or higher aging from age base date.
• Conduct scheduled audits of staff work to confirm accuracy and ensure uniform workflows are followed throughout the department.
• Provide feedback to staff to improve productivity and quality.
• Monitor denials and oversee the appeals process and payment recovery.

Requirements

• Bachelor's degree or Associate's degree with relevant experience.
• Minimum of 1 year of supervisory experience.
• At least 2 years in a healthcare business office setting involved in accounts receivable and payment recovery.
• Experience working with an automated billing system.
• American Academy of Professional Coders (AAPC) certification required.

Nice-to-haves

• Lead/supervisory experience preferred for internal candidates.

Benefits

• Profit sharing
• Wellness program
• Continuing education credits
• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Employee assistance program
• Vision insurance
• Opportunities for advancement
• Life insurance