Supervisor Accounts Receivable/Collections Team Lead

Ingersoll Rand - Davidson, NC

Full-time - Mid Level

Davidson, NC

Machinery Manufacturing

About the position

The Supervisor Accounts Receivable/Collections Team Leader is responsible for overseeing the activities of the collections team, ensuring effective management of financial transactions related to accounts receivable. This role involves supervising a team of 6-10 full-time employees, focusing on recruitment, training, and performance appraisals to foster individual and team development. The Supervisor acts as a subject matter expert in the collection and accounts receivable processes, managing a portfolio of customers and leading the team in achieving collection goals. In this position, the Supervisor will communicate and explain work procedures to subordinates, support the Collections Manager with IT projects, and drive standardization and process improvements within the collections and accounts receivable functions. The role requires managing collection activities, negotiating with past-due accounts, and making decisions within the authority specified in the credit policy. Additionally, the Supervisor will support the doubtful debt calculation process and ensure that the accounts receivable ledger is clear and actively managed. The Supervisor will also oversee day-to-day activities of the collection team, monitor performance, and assist with period close activities in cooperation with accounting teams. This role includes maintaining key process documentation and assisting with both regular and ad hoc reporting and data analyses. The Supervisor Accounts Receivable/Collections Team Leader will report directly to the Collections Manager NAM and play a crucial role in enhancing the efficiency and effectiveness of the collections process.

Responsibilities

• Supervises a team of 6-10 FTE including recruitment, training, and performance appraisals.
• Acts as a collection and AR process subject matter expert on assigned portfolio of customers.
• Communicates and explains work procedures to subordinates.
• Supports Collections Manager with IT projects, including system integrations and upgrades.
• Drives standardization of collection and AR processes, identifying opportunities for improvement.
• Manages collection activities, negotiating with past-due accounts and referring accounts to collection agencies.
• Acts as an escalation point and makes decisions within level of authority as specified in the credit policy.
• Supports the doubtful debt calculation process and identifies need for specific provision based on collection risk.
• Reviews the AR ledger to ensure accounts are clear and aged debt is actively collected.
• Oversees and coordinates day-to-day activities of the collection team, monitoring performance and workload distribution.
• Performs period close activities in cooperation with accounting teams.
• Assists with external and internal audits.
• Maintains key process documentation.
• Assists with regular and ad hoc reporting and data analyses.
• Performs other responsibilities as assigned or required by the manager.

Requirements

• BS/BA or Associates degree in Finance, Accounting, or other Business degree preferred.
• Experience with SAP, Oracle, or other major ERP systems.
• 1-3 years' experience in finance or customer service, with a strong preference for collections experience.
• Proficient in Microsoft applications, with superior spreadsheet skills and a working knowledge of Microsoft Excel.
• Prior background in an accounts receivable position.
• Diligent attention to detail and quality of outputs.
• Ability to work on multiple tasks simultaneously among changing priorities.
• Experience leading, implementing, and enforcing project management methodology.
• Self-starter with a proven track record of multitasking abilities.
• Excellent communication skills, including presenting, listening, and informing.
• Ability to exhibit composure, patience, and confidence when facing difficult situations.

Benefits

• Health care options including medical and prescription plans
• Dental and vision coverage
• Wellness programs
• Life insurance
• 401(k) plan
• Paid time off
• Employee stock grant
• Comprehensive benefits package designed to empower health and well-being