Supervisor, Accounts Receivable

WestRock - Duluth, GA

Full-time - Mid Level

Duluth, GA

Paper Manufacturing

About the position

The Finance and Accounting organization at WestRock is a mission-driven team that emphasizes collaboration and technical expertise to manage the financial activities of the enterprise. The AR Supervisor plays a pivotal role in this organization, focusing on training, developing, and leading a team of analysts dedicated to enhancing customer service and optimizing payment processes. This position is critical for effectively reducing Accounts Receivable exposure and driving the delivery of business and financial results. The AR Supervisor will work closely with the team to monitor performance, facilitate decision-making, and resolve payment discrepancies through root cause analysis. This role requires a strong commitment to continuous improvement and the ability to foster effective working relationships across various departments. In this position, the AR Supervisor will be responsible for driving productivity and optimizing cash flow by achieving key performance indicators (KPIs) and team goals. The supervisor will create a customer service-oriented environment that encourages ongoing development and improvement. They will also be tasked with building a diverse and high-performing team through training, coaching, and collaboration. Effective communication is essential, as the supervisor will need to provide regular updates and feedback to the team and engage with internal and external stakeholders at all levels of the organization. Additionally, the AR Supervisor will support special projects and ad-hoc analyses as needed, acting as a subject matter expert for critical department processes.

Responsibilities

• Train, develop, and lead a team of analysts focused on customer service and payment processes.
• Drive productivity and optimization of cash flow through achievement of KPIs and team goals.
• Monitor team performance and development, assisting analysts in decision-making and issue resolution.
• Build and maintain strong working relationships with cross-functional teams to resolve issues.
• Develop a diverse and high-performing team through training, coaching, and collaboration.
• Provide ongoing communication to the team through one-on-one and team meetings.
• Collaborate with business partners to address collection issues and drive timely resolutions.
• Interact professionally with internal and external stakeholders at all organizational levels.
• Support the execution of special projects and ad-hoc analyses as requested by management.
• Act as a Subject Matter Expert for critical department processes.

Requirements

• Bachelor's Degree or equivalent work experience.
• Minimum 5+ years prior experience in Accounts Receivable, Accounting, Finance, or similar functions within Order to Cash.
• Minimum 3+ years of people leadership experience.
• Strong understanding of the Order to Cash transaction lifecycle.
• Intermediate to Advanced Excel skills (vlookup, xlookup, pivot tables) and proficiency with Microsoft Office applications.
• Strong interpersonal, organizational, and written/verbal communication skills.
• Ability to work independently and research financial systems, tools, and processes (e.g., JDE, SAP, Qlik) to resolve issues.
• Experience with reporting/analytic software preferred (Qlik).
• General understanding of SOX audit requirements in a publicly traded company.

Nice-to-haves

• Experience with reporting/analytic software (Qlik) preferred.

Benefits

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.
• A career with a global packaging company focused on Sustainability, Safety, and Inclusion.