Mass General Brigham - Somerville, MA
posted 3 months ago
The Supervisor of Accounts Receivable at Mass General Brigham is responsible for the efficient and effective supervision of the Professional Billing and Follow Up teams. This role involves monitoring work queue volumes daily and adjusting team member schedules according to the strategic direction and goals set forth by management. The supervisor will identify trends for escalation and monitor daily team performance and quality assessments, continuously working to improve people, processes, and technology across the team. The position requires a proactive approach to identifying high-risk accounts receivable that require prompt attention, as well as the ability to escalate and solve technical and operational problems while understanding their broader impact across the department in conjunction with payer rules and regulations. In addition to leadership responsibilities, the supervisor will assist in financial performance by supervising effective billing and follow-up team members to support timely charge review and claims submission. This includes minimizing account touches related to no response, denial, and appeal follow-up. The supervisor will also assist the Manager and Operations Lead(s) in preparing weekly and monthly reports to ensure payer accounts receivable goals are within budget. Operationally, the supervisor will oversee the day-to-day operations of billing and follow-up teams, identifying and monitoring team success metrics and activities related to account resolution. The role requires collaboration with various teams, including Payer Services, Patient Financial Services, and the Revenue Cycle Performance Excellence Team, to ensure efficient workflow management and effective collections. The position also emphasizes the importance of developing existing talent and fostering a positive organizational culture by embodying Mass General Brigham's Essentials of Leadership. The supervisor will conduct frequent team huddles and bi-weekly one-on-ones to facilitate feedback and ensure alignment with Patient Financial Services goals. Overall, this role is crucial in driving operational excellence and financial performance within the organization.