Supervisor Accounts Receivable

Mass General Brigham - Somerville, MA

Full-time - Mid Level

Somerville, MA

Ambulatory Health Care Services

About the position

The Supervisor of Accounts Receivable at Mass General Brigham is responsible for the efficient and effective supervision of the Professional Billing and Follow Up teams. This role involves monitoring work queue volumes daily and adjusting team member schedules according to the strategic direction and goals set forth by management. The supervisor will identify trends for escalation and monitor daily team performance and quality assessments, continuously working to improve people, processes, and technology across the team. The position requires a proactive approach to identifying high-risk accounts receivable that require prompt attention, as well as the ability to escalate and solve technical and operational problems while understanding their broader impact across the department in conjunction with payer rules and regulations. In addition to leadership responsibilities, the supervisor will assist in financial performance by supervising effective billing and follow-up team members to support timely charge review and claims submission. This includes minimizing account touches related to no response, denial, and appeal follow-up. The supervisor will also assist the Manager and Operations Lead(s) in preparing weekly and monthly reports to ensure payer accounts receivable goals are within budget. Operationally, the supervisor will oversee the day-to-day operations of billing and follow-up teams, identifying and monitoring team success metrics and activities related to account resolution. The role requires collaboration with various teams, including Payer Services, Patient Financial Services, and the Revenue Cycle Performance Excellence Team, to ensure efficient workflow management and effective collections. The position also emphasizes the importance of developing existing talent and fostering a positive organizational culture by embodying Mass General Brigham's Essentials of Leadership. The supervisor will conduct frequent team huddles and bi-weekly one-on-ones to facilitate feedback and ensure alignment with Patient Financial Services goals. Overall, this role is crucial in driving operational excellence and financial performance within the organization.

Responsibilities

• Supervise the Professional Billing and Follow Up teams to ensure efficient operations.
• Monitor work queue volumes daily and adjust team member schedules accordingly.
• Identify high-risk accounts receivable and escalate issues as necessary.
• Conduct performance evaluations and productivity assessments for team members.
• Onboard and motivate team members, connecting their work to organizational missions.
• Facilitate frequent team huddles and bi-weekly one-on-ones for feedback and alignment.
• Assist in preparing weekly and monthly reports on payer accounts receivable goals.
• Supervise day-to-day operations of billing and follow-up teams, monitoring success metrics.
• Collaborate with various teams to ensure efficient workflow and effective collections.
• Implement policies and procedures related to payer billing and follow-up processes.

Requirements

• High school diploma required; Associate's degree preferred in Healthcare Administration, Management, Finance, Business Administration, or related field.
• Minimum of 3 years relevant healthcare experience, particularly in Professional Financial Services or Denials.
• At least 1 year of experience in a leadership role.
• Excellent personnel management and organizational skills, including communication and relationship management.
• Knowledge of insurance billing, denial management, and coding regulations for all payors.
• Comprehensive knowledge of denial root cause analysis and post-payment audits.
• Ability to quickly learn new reporting tools and navigate MS Office applications effectively.

Nice-to-haves

• Experience in hospital settings or with hospital billing processes.
• Familiarity with electronic interfaces related to charge documentation and billing.
• Experience in driving Diversity, Equity, and Inclusion initiatives within a team.

Benefits

• Health insurance coverage
• Dental insurance coverage
• 401(k) retirement savings plan
• Paid time off and holidays
• Flexible scheduling options
• Professional development opportunities
• Employee assistance programs