Supervisor, Airport Services

American Airlines Group - Nashville, TN

Full-time - Entry Level

Nashville, TN

Air Transportation

About the position

The Supervisor - Airport Services plays a crucial role in coordinating the day-to-day operations at the Nashville International Airport. This position involves leading and organizing the activities of Agents and Clerks to ensure a safe working environment and maintain on-time dependability. The Supervisor will support the Manager in achieving operational performance targets and will be responsible for monitoring the station operation budget. This role requires a proactive approach to formulating and implementing administrative and operational policies and procedures, ensuring that all activities align with company standards and government regulations. In addition to overseeing daily operations, the Supervisor will review and standardize procedures to enhance efficiency within the station. They will maintain compliance with all relevant policies and regulations, addressing any customer service or operational issues that arise. The Supervisor will also participate in operational conference calls, conduct station audits, and prepare various reports to keep management informed of performance metrics and operational challenges. Collaboration is key in this role, as the Supervisor will coordinate activities with local airport management, community stakeholders, regulatory agencies, and other stations or headquarters staff. They will also maintain essential records, including time and attendance, personnel files, and performance evaluations. Providing guidance and support to team members on performance issues is a critical aspect of this position, as is the ability to coach and counsel employees effectively. During peak or irregular periods, the Supervisor may also be required to work directly in operations to ensure smooth service delivery.

Responsibilities

• Coordinate day-to-day station operations by leading and organizing the activities of Agents/Clerks.
• Support the Manager in meeting operational performance targets and monitoring the station operation budget.
• Confer and cooperate with the Manager in formulating administrative/operational policies and procedures.
• Review and standardize procedures to improve efficiency within the operation.
• Maintain overall station compliance and ensure personnel adherence to policies, procedures, and safety rules.
• Investigate and resolve customer service and operational issues.
• Participate in operational conference calls, station audits, and prepare various reports.
• Coordinate activities with local airport management, community, regulatory agencies, and other stations or headquarters staff.
• Maintain records such as time and attendance, personnel files, and performance evaluations.
• Provide guidance to the team on performance issues and coach/counsel employees as necessary.
• Work in the operation during peak or irregular periods.

Requirements

• Must be able to perform all duties under sometimes stressful conditions while influencing a favorable impression of American Eagle and American Airlines.
• Must be able to work with minimal supervision and be self-motivated.
• Strong organizational, decision-making, and interpersonal skills are necessary.
• Ability to adapt to the changing needs of the business is critical.
• Minimum Age: 18.
• High school diploma or GED equivalent is required; college coursework or degree is desirable.
• Valid state driver's license is required.
• Previous work experience in an airline or airport capacity is necessary, including all operational phases of an airline, ground handling, or airport management.
• Proven leadership and analytical skills are essential.
• Ability to effectively manage multiple and often competing priorities is required.
• Demonstrated ability to communicate verbally and in writing is necessary.
• Willingness to work non-standard work schedules when necessary due to changing operational needs.
• Possess the legal right to work in the United States.
• Must be able to read, write, fluently speak, and understand the English language.
• Previous experience in a team lead, supervisory, or managerial role is preferred.
• Minimum one year of customer service experience is preferred.

Nice-to-haves

• Previous working experience in a team lead, supervisory or managerial role preferred.
• College coursework or college degree desirable.

Benefits

• Amazing employee flight privileges within the American Airlines global network.
• Training and development programs to advance your career.
• Comprehensive health and life benefits (subject to location).