Supervisor, Airport Services

American Airlines Group - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

Air Transportation

About the position

The Supervisor - Airport Services at Envoy Air is responsible for coordinating day-to-day station operations, leading a team of Agents and Clerks to ensure safety and on-time performance. This role involves supporting the Manager in achieving operational targets, maintaining compliance with policies and regulations, and addressing customer service issues. The Supervisor also participates in operational meetings and audits, while providing guidance and coaching to team members.

Responsibilities

• Coordinate day-to-day station operations by leading and organizing the activities of Agents/Clerks.
• Support the Manager in meeting operational performance targets and monitoring the station operation budget.
• Confer and cooperate with the Manager in formulating administrative/operational policies and procedures.
• Review and standardize procedures to improve efficiency within the operation.
• Maintain overall station compliance and ensure personnel adhere to administrative policies, procedures, and safety rules.
• Investigate and resolve customer service and operational issues.
• Participate in operational conference calls, station audits, and prepare various reports.
• Coordinate activities with local airport management, community, regulatory agencies, and other stations or headquarters staff.
• Maintain records such as time and attendance, personnel files, and performance.
• Provide guidance to the team on performance issues and coach/counsel employees.

Requirements

• Must be able to perform all duties under sometimes stressful conditions.
• Ability to work with minimal supervision and be self-motivated.
• Strong organizational, decision-making, and interpersonal skills are necessary.
• Ability to adapt to the changing needs of the business.
• Minimum Age: 18.
• High school diploma or GED equivalent; college coursework or degree desirable.
• Valid state driver's license.
• Previous work experience in an airline or airport capacity.
• Proven leadership and analytical skills.
• Ability to manage multiple and often competing priorities effectively.
• Demonstrated ability to communicate verbally and in writing.
• Willing and able to work non-standard work schedules when necessary.
• Possess the legal right to work in the United States.
• Must be able to read, write, fluently speak and understand English.
• Previous experience in a team lead, supervisory, or managerial role preferred.
• Minimum one year customer service experience preferred.

Benefits

• Employee flight privileges within the American Airlines global network.
• Training and development programs to advance your career.
• Comprehensive health and life benefits (subject to location).