Supervisor Attendance and Leave Management

Disability Solutions - Homewood, PA

Full-time - Mid Level

Homewood, PA

About the position

The Supervisor, Attendance Management - United States is responsible for overseeing the 24/7 operation of CN's Attendance Management Center (AMC). This role includes supervising staff, managing attendance-related issues, ensuring compliance with attendance guidelines, and supporting field managers with attendance tracking. The position requires strong leadership skills, the ability to handle sensitive information, and a commitment to maintaining a safety-focused culture.

Responsibilities

• Supervise and create work schedules for the 24/7 operation of CN's Attendance Management Center (AMC).
• Supervise the AMC Administrator positions, including training, coaching, mentoring, and performance management.
• Provide backup and vacation coverage for AMC positions.
• Handle escalated attendance management issues from Leave Administrators and the AMC.
• Represent CN in discipline hearings related to violations of CN's Attendance Guidelines.
• Assist in the development of CN's Attendance Management Guidelines and corrective actions.
• Oversee the intake for employees requesting leave, including FMLA and other absences.
• Ensure compliance with federal and state laws regarding leave requests.
• Handle integration of single-day absences into existing leave processes.
• Recognize and oversee ADA accommodation needs arising from leave administration.
• Define and develop new processes and reporting methods for the AMC.
• Track attendance guideline compliance and support field managers with coaching materials.
• Interact with HR, Labor Relations, and legal teams on complex cases.

Requirements

• 2 to 5 years of experience in a supervisory role.
• Experience working in a union environment.
• Experience handling sensitive and confidential matters.
• Previous experience in the Transportation or Rail industry or a similar 24/7 operation.
• Minimum 2 years of experience in HR or leave administration.
• High School Diploma or GED required.
• Bachelor's Degree in Human Resources or related field preferred.

Nice-to-haves

• Experience maintaining and improving processes.
• Any relevant certifications or designations in HR or related fields.
• Knowledge of Microsoft Office (Outlook, Excel) and leave administration software.

Benefits

• Paid training and opportunities for career development.
• Recognition for hard work and contributions to the company.