Supervisor, Baggage Operations

American Airlines Group - DFW Airport, TX

Full-time - Mid Level

DFW Airport, TX

Air Transportation

About the position

The position at Envoy Air involves directing and coordinating department activities to ensure a safe and effective operation within the airline. The role requires strong leadership skills to manage a team, communicate effectively across departments, and implement company policies. The successful candidate will be responsible for operational performance, budget management, and compliance with safety regulations, while also fostering teamwork and employee development.

Responsibilities

• Direct and coordinate department activities to ensure a safe and effective operation.
• Communicate with managers, peers, and team members to administer company policies and procedures.
• Provide necessary tools, resources, and training to the team to meet operational performance goals.
• Review and analyze reports and confer with supervisors to plan department activities.
• Assign or delegate responsibilities for specified work or functional activities.
• Resolve operational problems during peak or irregular periods.
• Generate and implement quality improvement ideas.
• Meet profitability and cost control goals; develop and monitor budget and spending.
• Coordinate activities of the ramp service team with other departments for efficiency.
• Evaluate and implement improved procedures for ramp service objectives.
• Ensure compliance with all operations and safety requirements during the tour of duty.
• Investigate discrepancies and compile statistical data for compliance purposes.
• Coach and counsel personnel on ramp service and performance issues.
• Encourage employee teamwork to generate and implement best ideas.
• Coordinate scheduling, hiring, and training activities.
• Evaluate team performance through corporate quality control measurements.

Requirements

• Minimum age: 18
• College degree or equivalent work experience
• Valid, unexpired and unsuspended driver's license
• Previous experience in a team lead, supervisory or managerial capacity
• Previous work experience in an airport operations environment
• Strong interpersonal, communication, and PC skills
• Ability to work rotating shifts, nights, and weekends
• Willingness to work non-standard schedules due to operational needs
• Demonstrated verbal and written communication skills
• Ability to manage multiple competing priorities
• Legal right to work in the United States
• Fluency in reading, writing, and speaking English
• Previous ramp operational experience preferred
• Experience managing various workgroups preferred

Nice-to-haves

• Previous ramp operational experience
• Experience managing various workgroups including management, non-management, and contract labor

Benefits

• Employee flight privileges within the American Airlines global network
• Training and development programs
• Comprehensive health and life benefits (subject to location)