Supervisor - Catering Operations & Logistics

United Airlines - Houston, TX

Full-time - Mid Level

Remote - Houston, TX

5,001-10,000 employees

Air Transportation

About the position

There's never been a more exciting time to join United Airlines! We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. As the Supervisor - Catering Operations & Logistics, the selected candidate will provide oversight and direction to the catering vendor at an assigned hub to ensure a safe, reliable operation. Through leadership and collaboration, the supervisor will facilitate achievement of operating performance targets and drive improvements to internal and external customer metrics. This is an airport-based role, and the successful candidate will become a core part of the cross-divisional operations team and cultivate strong partnerships with internal stakeholders including Inflight Services, Airport Operations, Menu Strategy & Planning, and Food Safety. This role will also support responsible use of United's equipment and materials, effective warehouse management practices, inventory ordering and stock management, and waste reduction efforts.

Responsibilities

• Provide oversight and direction to the catering vendor at an assigned hub to ensure a safe, reliable operation.
• Facilitate achievement of operating performance targets and drive improvements to internal and external customer metrics.
• Analyze operating performance and customer satisfaction data to identify trends, produce actionable insights, and make data driven recommendations.
• Facilitate the accurate identification of root causes to process failures, and drive vendor accountability for corrective actions, action plans, and timelines.
• Be visible and present in both the catering operation and in the airport operation as needed.
• Identify and communicate operational risks and process improvement recommendations using daily process observations and ongoing analysis of performance data.
• Engage in troubleshooting and in the moment resolution to achieve operating goals.
• Conduct regular audits ensuring compliance with Catering Operations Business Manual, United Airlines Safety Standards, and other regulatory requirements.
• Support investigations into safety incidents including corrective action planning.
• Provide direct oversight of the day-to-day operation and conduct audits to ensure integrity of catering partner inventory management process and reporting.
• Conduct spot checks evaluating inventory levels of galley equipment, food, and beverages.
• Coordinate execution of new menu concepts and service improvements.
• Provide on-site support for initiatives such as technology improvements, changes to operating performance metrics, process compliance, etc.
• Ensure robust communication and proactive planning with airport stakeholders including Inflight, SOC, Customer Service, Ramp Service, and the Business Office.

Requirements

• Bachelor's degree (Engineering, Business or related field) or 4 years of relevant work experience.
• 2+ years of experience in an Analyst, Operations, Consulting or Engineering role.
• Project leadership experience.
• Strong interpersonal skills, and the ability to build relationships and engage with leaders and frontline employees from various cultures and operating divisions.
• Effective business writing and speaking skills and confidence engaging with all levels of leadership.
• Intermediate Excel and PowerPoint skills.
• Self-starter with the ability to both execute independently and effectively collaborate in a team environment.
• Ability to work during non-standard hours and peak periods when needed to support a global 24/7/365 operation.
• Willing to work full-time at an airport-based location.
• Must be legally authorized to work in the United States for any employer without sponsorship.

Nice-to-haves

• Bachelor's or advanced degree
• 2+ years of Industrial Engineering work experience
• 2+ years of airline catering, airport operations, manufacturing, or other operations salaried (non-hourly) experience
• HACCP, PCQI or equivalent food safety certificates
• Fluency in more than one language

Benefits

• Parental leave
• 401k
• Space available travel privileges