Supervisor, Clerical Services

$93,000 - $146,000/Yr

PG&E - American Canyon, CA

Full-time - Mid Level

Hybrid - American Canyon, CA

501-1,000 employees

Utilities

About the position

The Supervisor, Clerical Services at PG&E Corporation is responsible for overseeing administrative and project support teams, ensuring that service levels for internal and external clients are improved. This role involves collaborating with Gas Operations leaders to understand their support service needs and continuously evolving support services for maximum efficiency. The position requires effective leadership, organizational skills, and the ability to manage day-to-day operations while fostering a safety-first work environment.

Responsibilities

• Creates, promotes and manages a safety-first work environment and culture.
• Supervises the day-to-day operations of the workgroup in alignment with organizational goals and objectives.
• Organizes multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on time.
• Effectively leads team efforts to meet deadlines and implement solutions.
• Assures proper office staffing, coordinates training of new/relief staff, tracks apprentice programs and classification specific training.
• Works collaboratively with team members to identify, assess, and provide feedback to improve work processes and ensure compliance with company policies.
• Assists in coordinating and implementing new tools, office procedures and/or work practices to improve productivity and efficiency.
• Develops strong working relationships with internal/external customers and business partners.
• Prepares and distributes monthly and quarterly Department reports.
• Ensures proper preparation, distribution and security of confidential reports and documents.
• Monitors department budgets, expenses and variances for assigned location.
• Monitors and communicates overall performance through various metrics and indicators.
• May manage office equipment inventory.
• Collaborates with department peers to ensure work priorities are appropriately assigned and support functions meet expectations.
• Supervises a team of primarily nonexempt administrative/clerical employees.
• Drives performance and accomplish results through effective recruitment, training, performance management, and recognition.

Requirements

• High School Diploma or GED
• 5 years administrative or other relevant experience
• 3 years of prior supervisory or lead experience
• Proficient computer skills in Microsoft Office
• Experience leading large projects
• Knowledge of utility industry safety practices, requirements and compliance
• Working knowledge of SAP and other systems relevant to the line of business
• Good oral and written communication, interpersonal, and collaboration skills
• Adaptability to adjust to changing business needs and conditions.

Nice-to-haves

• Bachelor's degree
• Experience with large organization
• Problem solving abilities
• Experience implementing change management activities within workgroups
• Leadership skills to influence positive behaviors and work priorities
• 2 years working in a clerical support role

Benefits

• Competitive salary range of $93,000 - $146,000 annually
• Hybrid work environment
• Opportunities for professional development and training
• Health and wellness programs
• Retirement savings plan options