Supervisor Clinic Operations

Advocate Aurora Health - Kenosha, WI

Full-time - Mid Level

Kenosha, WI

Hospitals

About the position

Supervises the day-to-day operations of non-physician staff to provide effective and efficient operations. This role involves overseeing various functions of the medical group, ensuring high productivity and effective service for patients. The incumbent will monitor operational procedures, manage staff scheduling, and maintain relationships with physicians and staff.

Responsibilities

• Supervises the day-to-day activities of non-physician staff, ensuring a high level of productivity.
• Continuously monitors the functioning of the medical group and revises operational procedures as necessary.
• Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
• Establishes effective policies and procedures for each area, updating as necessary.
• Schedules non-physician staff ensuring that staff is appropriately deployed among offices.
• Functions as a liaison between non-physician staff and physicians to ensure effective service for patients.
• Establishes and maintains effective working relationships with group physicians.
• Oversees the day-to-day processing of accounts payable by preparing payment requests, obtaining proper authorization and ensuring that payments are made on a timely basis.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale.
• Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Requirements

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.
• Typically requires 3 years of experience in a similar medical practice setting which should include a thorough knowledge of physician billing, accounting and general medical office procedures.
• Basic knowledge of medical procedures normally associated with a clinic setting.
• Demonstrated leadership skills including problem solving, decision making, prioritization, team building, customer service, and conflict resolution.
• Excellent interpersonal, communication, and organizational skills.
• Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.
• Intermediate computer skills including experience in using computer applications in a medical practice setting.