Supervisor - Credit and Collections

Full-time - Mid Level

Phoenix, AZ

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

As the Supervisor of Credit and Collections, you will oversee the department's operations, including processing and verifying credit applications and managing the collection of overdue accounts. This role involves investigating credit issues, recommending payment options, and ensuring compliance with relevant protocols and regulations. You will build trust with Sales and Finance Directors, gain knowledge of the solar business, and handle interactions with internal and external stakeholders. Additionally, you will lead a small team, support their professional development, and manage critical accounts with high dollar values.

Responsibilities

• Selects, manages, evaluates and develops staff.
• Challenges employees, builds effective teams, and provides staff with coaching and feedback.
• Monitors past due invoices and makes collections contacts via phone, e-mail, or customer portals.
• Evaluates collectability of unearned cash discounts, finance charges, small dollar invoices, etc., and performs and approves write-offs of uncollectable amounts within their level of authority.
• Participates in and/or leads monthly accounts receivable aging and dispute reviews with financial services team and branch personnel.
• Documents and pursues follow-up actions agreed to during meetings.
• Researches and obtains appropriate credit information to rate and approve credit worthiness of new and existing accounts within assigned portfolio.
• Works with financial services management to determine use of various credit instruments to mitigate risk, including UCC filings, liens, and letters of credit, and payment bonds, personal and corporate guaranties.
• Works cross-functionally with sales, operations, finance, contract administration, and customer master administration teams to review documents, including purchase orders, credit applications, etc., and initially identifies contractual risks, including warranties, indemnification, uncapped liability and liquated damages.
• Reviews orders on credit hold by assessing credit worthiness of customers, including financial ratings, open invoices, in-process payments and backlog, and makes independent decisions to release orders on credit hold, or escalate higher-risk customers to manager.

Requirements

• Bachelor's Degree in Accounting, Finance, Supply Chain, or Business is required.
• 3 years of accounts receivable, accounting, finance, supply chain or general business required, 5 years preferred.
• 1 year of hiring, coaching, training and developing employees required, 3 years preferred.
• 3 years of knowledge of computer system applications: Microsoft Office, including Outlook, Excel, and Word, and familiarity with an ERP platform (e.g., Oracle, DAX, AS400 etc.) required, 5 years preferred.
• 2 years of commercial, business to business, credit and collection experience in a high volume environment required, 4 years preferred.
• 2 years of working with trade credit and other third parties (e.g., D&B, Experian, Equifax, NACM, CreditSafe) to obtain credit information required, 4 years preferred.
• Strong written, oral communication and interpersonal skills with a positive disposition is required.
• Reliable with strong organization skills; solution-oriented and results-driven philosophy is required.
• Ability to work independently as well as in a team environment is required.
• Strong attention to detail with a passion for accuracy is required.
• Willingness to accommodate temporary working hour changes as required by workflow is required.
• Ability to prioritize tasks and demonstrate a willingness to accept new challenges is required.
• Ability to travel to branches and customers is required.

Nice-to-haves

• Licenses/Certificates/Designations - NACM or similar is preferred.
• High level of Excel knowledge preferred.
• Lean, continuous improvement mindset is required.
• Ability to work effectively with all levels of management to accomplish goals and objectives is required.

Benefits

• Competitive salary range of $63,554 - $101,686 per year.
• Participation in an incentive plan for eligible positions.
• Comprehensive benefits plan including health insurance, retirement plans, and more.