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Progressive Leasingposted 3 months ago
Full-time - Mid Level
Remote - Glendale, AZ
Rental and Leasing Services
About the position
The Supervisor, Customer Service role at Progressive Leasing is a key position responsible for leading a team of customer service representatives to ensure high-quality service and operational excellence. This remote position allows for flexibility while focusing on mentoring, training, and motivating team members to achieve performance goals and exceed customer expectations.
Responsibilities
- Train team members on effective customer interaction methods
- Examine team behavior and practices to provide constructive feedback and direction
- Motivate team members to achieve desired results
- Ensure that service levels consistently exceed expectations for the team
- Handle inbound and outbound calls
- Work with Progressive Leasing customers and provide exceptional customer service
- Manage and accurately document account details
Requirements
- High school diploma or general education degree (GED)
- One to three months related experience and/or training, or equivalent combination of education and experience
- Bilingual (English/Spanish) is a plus
- Proficiency with Microsoft Office Suite
- Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.
- Availability to work nights, weekends, and holidays
Benefits
- Work from home
