Supervisor, Customer Service (AZ)

Progressive Leasing - Glendale, AZ

Full-time - Mid Level

Remote - Glendale, AZ

Rental and Leasing Services

About the position

The Supervisor, Customer Service role at Progressive Leasing is a key position responsible for leading a team of customer service representatives to ensure high-quality service and operational excellence. This remote position allows for flexibility while focusing on mentoring, training, and motivating team members to achieve performance goals and exceed customer expectations.

Responsibilities

• Train team members on effective customer interaction methods
• Examine team behavior and practices to provide constructive feedback and direction
• Motivate team members to achieve desired results
• Ensure that service levels consistently exceed expectations for the team
• Handle inbound and outbound calls
• Work with Progressive Leasing customers and provide exceptional customer service
• Manage and accurately document account details

Requirements

• High school diploma or general education degree (GED)
• One to three months related experience and/or training, or equivalent combination of education and experience
• Bilingual (English/Spanish) is a plus
• Proficiency with Microsoft Office Suite
• Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.
• Availability to work nights, weekends, and holidays

Benefits

• Work from home