Supervisor, Customer Service Management

$65,500 - $93,500/Yr

Cardinal Health - Helena, MT

Full-time - Mid Level

Helena, MT

Merchant Wholesalers, Nondurable Goods

About the position

The Operations Supervisor, Access & Patient Support at Cardinal Health is responsible for overseeing the daily operations of the Access & Patient Support department. This role integrates drug distribution with pharmacy services and patient access support, ensuring effective management of customer service and enrollment activities. The supervisor will lead a team, manage staffing schedules, and ensure compliance with company policies while fostering a collaborative environment to enhance customer experience and operational efficiency.

Responsibilities

• Supervises Access Patient Support staff performing customer services and enrollment activities.
• Oversees staffing schedules to meet client contract requirements and company policies.
• Directly supervises employees in the Access Patient Support Center according to organizational policies and laws.
• Trains employees; plans, assigns, and directs work; rewards and disciplines employees; addresses complaints and resolves problems.
• Sets priorities for the team to ensure task completion and coordinates work activities with other supervisors.
• Applies expertise to solve standard and non-standard problems within own area.
• Makes decisions by weighing pros and cons for the benefit of the work team; coaches subordinates in decision-making.
• Provides direction in discussing and creating development plans for team members.
• Aligns individual goals with work area/functional goals and builds confidence among team members.
• Works within budgetary objectives and identifies opportunities for long-term change within the team.
• Builds customer relationships and interprets customer needs to develop alternative solutions.
• Resolves routine problems using defined processes and encourages team brainstorming for solutions.
• Actively builds relationships across functions and mentors others to achieve success.
• Effectively listens to and explains difficult issues to build alignment.

Requirements

• Bachelor's degree or equivalent work experience preferred.
• 3-5 years experience in the Healthcare field preferred.
• Strong leadership skills and ability to communicate strategic plans effectively.
• Advanced knowledge of healthcare reimbursement preferred.
• Experience with Microsoft Office products including Word, PowerPoint, Teams, Outlook, and Excel.
• Excellent observation skills to identify trends and problems.
• Superior written and verbal communication skills.
• Ability to mediate disagreements and facilitate positive outcomes.
• Experience in phone-based customer service preferred.
• Passionate about personal and team development.
• Adaptable, self-motivated, and dependable with critical thinking skills.

Nice-to-haves

• Experience in a competitive and dynamic team environment.
• Organized, punctual, and efficient.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs