Supervisor, Customer Service Management

$65,500 - $93,500/Yr

Cardinal Health - Boise, ID

Full-time - Mid Level

Boise, ID

Merchant Wholesalers, Nondurable Goods

About the position

The Operations Supervisor, Access & Patient Support at Cardinal Health is responsible for overseeing the daily operations of the Access & Patient Support department. This role integrates drug distribution with pharmacy services and patient access support, ensuring effective management of customer service and enrollment activities. The supervisor plays a crucial role in team leadership, policy execution, and operational excellence, directly impacting customer experience and product success.

Responsibilities

• Supervises Access Patient Support staff performing customer services and enrollment activities.
• Oversees staffing schedules to meet client contract requirements and company policies.
• Directly supervises employees in accordance with organizational policies and applicable laws.
• Trains employees; plans, assigns, and directs work; rewards and disciplines employees; addresses complaints and resolves problems.
• Sets priorities for the team to ensure task completion and coordinates work activities with other supervisors.
• Applies expertise to solve standard and non-standard problems within own area.
• Makes decisions by weighing pros and cons for the benefit of the work team; coaches subordinates in decision-making efforts.
• Provides direction in discussing and creating development plans for team members.
• Aligns individual goals with work area/functional goals.
• Builds customer relationships and interprets customer needs to assess business requirements.
• Resolves day-to-day problems using defined processes and ensures team understands operational excellence focus.

Requirements

• Bachelor's degree or equivalent work experience preferred.
• 3-5 years experience in the Healthcare field preferred.
• Strong leadership skills and ability to communicate strategic plans effectively.
• Advanced knowledge of healthcare reimbursement preferred.
• Experience with Microsoft Office products including Word, PowerPoint, Teams, Outlook, and Excel.
• Excellent observation skills to identify trends and problems while providing solutions.
• Superior written and verbal communication skills.
• Ability to mediate situations and facilitate positive outcomes.
• Experience in phone-based customer service preferred.
• Self-motivated, dependable, and adaptable.

Nice-to-haves

• Passionate about developing oneself and others.
• Critical and creative thinking skills.
• Organized, punctual, and efficient.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs