Supervisor, Customer Service (TX)

Progressive Leasing - El Paso, TX

Full-time - Mid Level

Remote - El Paso, TX

Rental and Leasing Services

About the position

The Supervisor, Customer Service position at Progressive Leasing is a remote role focused on leading a team to deliver exceptional customer service. This position involves mentoring team members, ensuring service levels exceed expectations, and managing customer interactions effectively. The role is crucial for maintaining operational excellence and fostering a positive work environment.

Responsibilities

• Train team members on effective customer interaction methods
• Examine team behavior and practices to provide constructive feedback and direction
• Motivate team members to achieve desired results
• Ensure that service levels consistently exceed expectations for the team
• Handle inbound and outbound calls
• Work with Progressive Leasing customers and provide exceptional customer service
• Manage and accurately document account details

Requirements

• High school diploma or general education degree (GED)
• One to three months related experience and/or training, or equivalent combination of education and experience
• Bilingual (English/Spanish) is a plus
• Proficiency with Microsoft Office Suite
• Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.
• Availability to work nights, weekends, and holidays

Benefits

• Work from home