Supervisor, Customer Service
Under Armour•Springfield, IL
427d•$64,486 - $88,668•Remote
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About The Position
The Supervisor, Customer Service at Under Armour is responsible for leading and developing the customer service team across various communication channels, including phone, chat, email, SMS, and social media. This role emphasizes creating an unrivaled service experience for customers while managing the entire customer service representative (CSR) lifecycle, from hiring to performance evaluation. The position requires flexibility in scheduling, including evenings and weekends, to ensure effective team management and customer satisfaction.
