Supervisor, Customer Site

Full-time - Mid Level

West Hills, CA

Computer and Electronic Product Manufacturing

About the position

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs. The position leads the daily supervision of a team of customer onsite-site based personnel, enabling the team to consistently deliver high levels of customer service. Includes oversight of service offerings: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, and media/reagent preparation.

Responsibilities

• Effectively lead a diverse cross-functional team of on-site lab specialists servicing a West Hills, CA sites.
• Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations.
• Deliver on committed contractual scope of work. Develop, track, and trend business metrics.
• Collaborate and support the Program/Regional Manager for customer performance reviews.
• Act as liaison between customer and Thermo Fisher Scientific; Coordinate onsite vendor escorting and customer visits.
• Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory.
• Define new opportunities by actively seeking expansion of services within assigned areas.
• Provide capability review presentations, and partner with the sales team and customer to identify savings and opportunities.
• Drive process improvement culture by supporting improvement initiatives.
• Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
• Lead and support safety programs for your teams such as hazard identification, inspections and incident reporting/investigations as required.
• Interact regularly with Environmental Health and Safety Leadership.
• May perform other responsibilities as assigned by management.

Requirements

• High school graduate or equivalent required.
• Bachelors degree in a related field preferred, or a combination of education and experience that demonstrates the required skills.
• Military Service/Training in lieu of a degree may also be considered.
• 4+ years of experience in managed services in a laboratory setting.
• GxP Experience and IATA/DOT, certification, knowledge of OSHA General Industry requirements are also a plus.
• Leadership and supervisory abilities and social skills are required to lead, coach, and enhance team culture.
• Basic understanding of employment/labor law regulations.
• Strong verbal and written communication skills.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
• Basic chemical knowledge including chemical handling, calculation of Molarity, percent by volume, etc.
• Possesses strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities.

Benefits

• Competitive remuneration
• Annual incentive plan bonus
• Healthcare
• Employee assistance and family support programs
• Commuter benefits
• Tuition reimbursement
• At least 120 hours paid time off (PTO)
• 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount