Unclassified - Pierre, SD
posted 5 months ago
As a Supervisor in Customer Success at Quadient, you will play a pivotal role in shaping the future of our customer engagement strategies. Your primary responsibility will be to lead and mentor a high-performing team dedicated to enhancing customer onboarding, account management, retention, and growth. You will be accountable for driving initiatives that not only improve customer experiences but also foster long-term relationships built on value creation rather than mere tactical responses to daily challenges. Your leadership will be crucial in creating a culture of continuous improvement and development within your team, ensuring that they are equipped with the necessary skills and tools to succeed. In this role, you will monitor key performance metrics to assess team productivity and customer satisfaction. You will create and implement coaching and training programs that support the professional growth of your team members. Additionally, you will collaborate with cross-functional teams, including Product and Marketing, to deploy strategies that highlight product value and new features, ultimately enhancing customer retention and driving growth. You will also be responsible for identifying at-risk accounts and developing mitigation strategies in collaboration with internal stakeholders. Your ability to handle critical issues that could impact revenue will be essential, as will your capacity to navigate the complexities of a fast-paced, high-growth environment. This position requires a proactive approach to change management, ensuring that your team is prepared to adapt to evolving customer needs and market dynamics.