Supervisor, Customs

$71,000 - $106,500/Yr

DSV - South San Francisco, CA

Full-time - Mid Level

South San Francisco, CA

10,001+ employees

Support Activities for Transportation

About the position

The Customs Supervisor will oversee and manage the customs operations of DSV, ensuring compliance with customs regulations, laws, and procedures. This role involves leading a team of customs specialists, processing customs entries accurately and timely, and providing exceptional customer service to clients.

Responsibilities

• Oversee the customs operations of the company, ensuring compliance with customs regulations and procedures
• Lead and manage a team of customs specialists, providing guidance, support, and training as needed
• Process customs entries and clearances for import and export shipments
• Monitor and manage the timely processing of customs entries to avoid any delays or penalties
• Develop and maintain relationships with customs officials, brokers, and other stakeholders to ensure smooth and efficient customs clearance processes
• Ensure all customs-related documentation is accurate, complete, and in compliance with regulations
• Provide exceptional customer service to clients, addressing any customs-related concerns or questions they may have
• Conduct regular audits of customs operations to identify areas for improvement and implement corrective actions as necessary
• Stay up-to-date with changes to customs regulations, laws, and procedures and ensure that the team is informed and trained accordingly

Requirements

• Bachelor's degree in a related field such as logistics, supply chain management, or international business
• At least 5 years of experience in customs operations or customs brokerage, with a minimum of 2 years in a supervisory role
• Knowledge of customs regulations, laws, and procedures
• Experience working with customs officials, brokers, and other stakeholders
• Strong understanding of import and export processes and documentation requirements
• Excellent leadership and management skills
• Strong attention to detail and ability to analyze and interpret complex data
• Excellent communication and customer service skills
• Ability to work under pressure and meet tight deadlines
• Strong problem-solving and decision-making skills

Nice-to-haves

• Additional certification in customs or logistics is a plus
• Strong knowledge of customs regulations and procedures in the region where the company operates
• Experience working with the Automated Commercial Environment (ACE) system
• Familiarity with trade agreements such as NAFTA, CAFTA, and TPP
• Experience working with cross-functional teams in a global environment
• Proficient in Microsoft Office Suite
• Experience with customs-related software and systems such as ACE and CustomsLink is a plus.

Benefits

• Competitive salary
• Opportunities for career advancement
• Dynamic workplace fostering inclusivity and diversity
• Support for professional development and training