Supervisor Customs

C.H. Robinson Worldwide - Houston, TX

Full-time - Mid Level

Hybrid - Houston, TX

Support Activities for Transportation

About the position

C.H. Robinson is seeking a Supervisor Customs to lead a team in achieving operational excellence within the customs business. This role involves organizing, planning, coordinating, and controlling team operations to ensure timely and accurate filing of entries with Customs and Border Protection, as well as the delivery of goods to customers. The position emphasizes developing team members, monitoring performance, and supporting customer needs through superior operations. This is a hybrid position requiring two days in the office and three days of remote work.

Responsibilities

• Develop team atmosphere focused on internal and external customer service and drive performance to ensure required levels of productivity and organizational objectives are met
• Select, place, and train staff and define specific job assignments within specialty teams
• Monitor and maintain working knowledge of brokerage team activity, balance capacity, and workload while seeking improvement in the process and team efficiency
• Resolve issues that could potentially result in delayed cargo release, final delivery, or customer loss
• Work collaboratively with product management and leadership to improve, streamline, and develop processes and procedures
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications
• Prioritize and delegate work, monitoring for accuracy, completeness, and efficiency
• Provide input on and/or conduct mid and year-end reviews and compensation decisions
• Communicate and educate employees on corporate compliance policies
• Plan, implement, and supervise operations plan to ensure compliance with U.S. Customs regulations
• Support brokerage functions such as classification, entry of goods, filing entries, customs inspections, and release of shipments
• Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities
• Assist team with ABI, AMS, and billing errors where required
• Adhere to a high level of operational excellence with respect to timeliness and audit KPIs
• Develop and document operational processes within the team and for interaction with other branch teams
• Act as the ending escalation point for customer issues
• Ensure customer SOPs are created and adhered to by employees and customers
• Collaborate with Sales and Account Management regarding potential business and implementation
• Conduct regular team meetings reviewing customer issues and current events

Requirements

• High School Diploma or GED
• 3+ years of customs brokerage experience
• Direct or indirect supervisory, management or leadership experience

Nice-to-haves

• Possess customs brokers license
• Bachelor's degree from an accredited college or university
• CCS Certified
• Licensed customs broker or pursuing license
• Demonstrated ability to lead, motivate and influence others
• Strong written and verbal communication skills
• Strategic and creative thinking skills
• Strong problem-solving skills

Benefits

• Paid parental leave
• Health savings account
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Parental leave
• 401(k) 6% Match
• Vision insurance
• 401(k) matching
• Volunteer time off
• Life insurance
• Prescription drug insurance