Supervisor Field Operations - Glo Fiber

Shentel - Winchester, VA

Full-time - Mid Level

Winchester, VA

Broadcasting and Content Providers

About the position

The Supervisor Field Operations at Glo Fiber is responsible for overseeing all aspects of the installation operations for fiber optic broadband services. This role involves managing a team of technicians and installers, ensuring efficient scheduling of installations, and maintaining high standards of customer service. The supervisor will also support special projects and repairs as needed, contributing to the overall integrity of the network and customer satisfaction.

Responsibilities

• Supervise and direct assigned technicians, installers, and repair professionals.
• Manage the scheduling of installations, including both buried and aerial installations.
• Ensure network integrity by providing superior customer service during installations.
• Support special projects and assist with repairs when necessary.

Requirements

• High School diploma or equivalent required; BA/BS preferred.
• Minimum 5 years of experience in utility operations in an installation function or equivalent.
• Previous supervisory experience in construction or project management preferred.
• Experience in construction, utility operations, or broadband fiber preferred.
• Competent in common computer programs and applications like MS Office, Email, and web browsing.

Nice-to-haves

• Knowledge of broadband fiber installation and maintenance.
• Experience in scheduling and managing workflows in systems.

Benefits

• Stability and benefits of a publicly traded company.