Supervisor, Freight Operations

XPO Logistics - Winchester, VA

Full-time - Mid Level

Winchester, VA

1-10 employees

Truck Transportation

About the position

As a Freight Operations Supervisor at XPO, you will play a crucial role in overseeing all aspects of freight operations within our distribution network. This position requires a proactive leader who can develop and implement strategic work procedures to meet the evolving demands of the department. You will be responsible for evaluating, managing, assigning, and supervising workloads and tasks, ensuring that production goals are met while maintaining compliance with all relevant regulations and policies. Your leadership will be essential in guiding hourly staff across various operations, acting as the primary point of contact for workplace concerns and questions. On a typical day, you will lead a team to ensure that customer freight is processed, handled, loaded, and delivered in a timely and damage-free manner. You will coach and develop employees on proper techniques and quality requirements, conducting new hire evaluations and determining corrective actions when necessary. Additionally, you will plan employee schedules to meet daily operational goals and lower costs, while enforcing compliance with company policies and safety regulations. Your role will also involve conducting daily staff meetings to communicate corporate messages and revisions to policies and procedures, as well as monitoring and maintaining organization within the shift to ensure safety and productivity. The Freight Operations Supervisor position is physically demanding, requiring the ability to lift objects frequently up to 50 lbs and occasionally greater than 75 lbs. You will need to be comfortable working in a loading dock environment that is not climate-controlled and may require working outside in inclement weather. This role is ideal for individuals who thrive in a fast-paced environment and are committed to upholding XPO's values while driving positive results for the company and its employees.

Responsibilities

• Lead and supervise all aspects of freight operations.
• Develop and implement strategic work procedures to meet the evolving demands of the department.
• Evaluate, manage, assign and supervise workloads and tasks.
• Supervise hourly staff across various operations and act as primary point of contact for workplace concerns and questions.
• Ensure production goals are met by managing tonnage, payroll and other administrative functions.
• Plan hourly employee schedules to meet daily operations goals and lower costs.
• Enforce all company, FMCSR, OSHA, CCMTA, NSC and DOT policies, rules, regulations, and laws.
• Implement all applicable workplace policies and procedures and enforce compliance to optimize network performance.
• Ensure customer freight is processed, handled, loaded and delivered timely and damage free.
• Coach and develop employees on proper techniques and quality requirements, including conducting new hire employee evaluations and determining whether to issue corrective action for violations of XPO's workplace policies.
• Effectively direct a team to consistently meet or exceed productivity goals.
• Make recommendations regarding hiring, suspension and termination.
• Develop and present action plans to improve load average and model compliance.
• Participate in internal safety and engagement committees.
• Train employees on safety rules and processes.
• Monitor and maintain organization within the shift to ensure safety and productivity.
• Conduct daily staff meetings and communicate corporate messages, revisions to policies and procedures to all team members.
• Inspect working conditions of tools and equipment needed for safe operation within the workplace and direct the correction of any improper or adverse conditions that exist.
• Provide instruction, analyses, suggestions and ideas for improvement of operations within the shift and the service center.
• Act as a champion of XPO values by demonstrating them and holding your team to the same high standards.
• Minimize shipment rehandle across the network by prioritizing direct loading, headloads and sector loading while maintaining all company quality standards.

Requirements

• 2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environment.
• Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Nice-to-haves

• Bachelor's degree in Transportation, Distribution or Logistics, or 4 years of related work or military experience.
• 2 years of supervisory experience.
• LTL industry experience.
• Positive attitude with the ability to multitask and motivate your team.
• Exceptional leadership, communication, and administrative skills.

Benefits

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 10 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan